SWAPNA SUGATHAN
Dubai
Summary
Experienced and goal-driven expert in Bunker trading operation, vessel operations, adept at performing various functions with over six years of experience in the shipping sector. Demonstrated capability in handling and resolving complex challenges, recognized as a proficient problem solver. Effective in high-pressure environments, offering decisive leadership and strong management and interpersonal abilities. Looking to leverage my knowledge and experience into a role as Bunker trading / Vessel operations.
Overview
10
10
years of professional experience
Work history
Operations Support Specialist
World Fuel Services Trading
Dubai, Dubai
09.2024 - Current
- Responsible for all bunkering activities, supply of petroleum products to vessels within the region (Middle East/Red Sea).
- Costing of bunker products, fix the sales price, discuss terms of payments and follow up on payments.
- Set up the administrative, vetting and onboarding new suppliers.
- Analysing, solving quality and quantity claims.
- De-bunkering operations.
- Communicate with suppliers, customers, and coordinate all operations regarding the bunkering operations with all parties.
- Maintain effective professional business relationships.
- Generating daily indications and pricing from suppliers to the team and to the clients.
- Recording and follow up on all trade related activities and payments associated with trades.
- Maintaining and documenting the enquiries and deals in the database via excel.
- Establish relationships with existing clients and suppliers to ensure their continued custom and maintain levels of income.
- Daily duties will include active brokering/trading on behalf of clients ensuring optimum rates that benefit both the company and the client
Operations Executive
Inchcape Shipping Services
Fujairah
07.2021 - 04.2025
- My responsibilities extend to coordinating with all departments involved in husbandry vessel calls, such as the Customer Services Centre and boarding executives, as well as the crew and spares desk.
- Handling crew changes including seaman visa arrangements / coordinating airport transfers, hotel bookings, road transport from / to ship, independently liaising with Vessel Master and verification of crew documents / verification.
- Preparing Visa ie. 96 hrs visa, Mission visa, medical visa application.
- I also liaise with concerned parties, vessel owners, and charterers to address any issues or discrepancies that could affect the accuracy, timeliness, or safety of husbandry and cargo operations.
- My responsibilities involve daily communication and close collaboration with port authorities, stakeholders, and principals.
- Specializing in the operations and planning of vessels of all cargo types, as well as bunker calls for Fujairah and Khorfakkan, my role includes managing tankers at FOTT, ADCO SPM, and STS operations, as well as VOPAK (VHFL).
- I negotiate pricing on PDA's with principals and strive to achieve client satisfaction. Additionally, I ensure accurate inquiries, PDA's, and closed estimates are provided to principals by quality-checking the entire operations process. I also analyze market trends and provide market insights to principals and bunker suppliers.
- I also oversee lay-bys, liner loading and discharging at Khorfakkan, bunker barges, and all other husbandry requirements.
- In terms of documentation, I verify cargo documents and assist with bill of lading transfers from the terminal to the vessel, ensuring everything is in order.
Operations Coordinator
Focal shipping services
Al Fujairah
04.2018 - 06.2021
- Handling crew changes including seaman visa arrangements / coordinating airport transfers, hotel bookings, road transport from / to ship, independently liaising with Vessel Master.
- Maintain records of crew qualifications, certifications, and availability. Ensure that crew members meet all necessary regulatory and company-specific requirements for their assigned roles.
- Arrange travel and accommodation for crew members as required for their assignments. This may involve booking flights, hotels, transportation, and ensuring all necessary visas or permits are obtained.
- Preparing Visa i.e. 96 hrs. visa, Mission visa, medical visa application.
- Coordinates with master for the pre arrival / sailing requirements and information prior to vessel arrival / departure.
- Scheduling & arrangements of loading of stores/provisions of vessel's including arrangements for launch service, equipment hiring, offshore pass & gate pass.
- Closely monitors 24/7 for vessel schedule ETA/ETD of vessel to/from Port and Coordinates with supplier', attending personnel, Port authorities, Port Immigration Authorities, Vessel master's as required.
HR Officer
MIDDLE EAST HOSPITAL
Manama
05.2016 - 01.2018
- Induction of new employees and preparation of all documentation.
- Responsible for the full hiring cycle, analyzing the requirement received by the manager, pre-screening, shortlisting, scheduling interviews, coordination and closing the position.
- Maintaining organization staff by recruiting, testing and interviewing program, counseling managers on candidate selection, conducting and analyzing exit interviews, recommending changes.
Customer service officer
Indigo Airlines
Bangalore
03.2015 - 05.2016
- Planned route based on details provided by customer and computes ticket cost.
- Answered inquiries regarding airplane emergency procedures.
- Rebooked passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines.
- Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets.
- Handled transactions in a timely manner over sales, delayed, cancelled flights.
Education
Bachelor of Business Administration -
Rabindranath Tagore University
Skills
- Flexibility
- Teamwork
- Multitask
- Shipping Operations
- Port Operations
- Microsoft Office tools
- Communication Skills
- Attention to Detail
- Organizational skills
- Oil Trading
Languages
English
Hindi
Tamil
Malayalam
Timeline
Operations Support Specialist
World Fuel Services Trading
09.2024 - Current
Operations Executive
Inchcape Shipping Services
07.2021 - 04.2025
Operations Coordinator
Focal shipping services
04.2018 - 06.2021
HR Officer
MIDDLE EAST HOSPITAL
05.2016 - 01.2018
Customer service officer
Indigo Airlines
03.2015 - 05.2016
Bachelor of Business Administration -
Rabindranath Tagore University
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