SWAPNA SUSAN XAVIER

• Delivered campaigns to solidify new client opportunities and generate new business.
• Collaborated with sales and marketing departments to support project rollout.
• Kept meticulous client notes and updated account information in company databases.
• Consistently exceeded quotas through penetration of new accounts.
• Generated new business with marketing initiatives and strategic plans.
• Built relationships with colleagues to facilitate teamwork, cooperation and success.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Built and cultivated long-term quality relationships with over 25 clients by addressing needs and providing superior customer service.
• Negotiated prices, terms of sales and service agreements.

• Greeted passengers and provided boarding instructions.
• Collected baggage charges and accepted baggage for check-in.
• Managed gate, ramp and cabin services for each flight.
• Utilized PA system to announce departures and changes to landings.
• Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
• Provided clients with assistance in preparing required travel documents and forms.
• Printed itineraries and tickets for average of 200 passengers each day.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

· Announced and provided information on arrival and departure times, boarding procedures, gate changes,

and carry-on regulations.

· Facilitated customers with special needs and quickly addressed and resolved customer complaints.

· Reinforced compliance with FAA, ALL AIRLINES, and airport regulations.

· Field incoming calls, greet customers, answer travel inquiries, tag and handle baggage and collect baggage fees at gate, secure flights, process reservations, and monitored cabin availability.

· Assist misconnected and rerouted passengers during irregular operations; issue travel and hotel vouchers

to displaced passengers on overbooked or canceled flights.

· Coordinate and conduct internal audits to assess compliance with standard operating procedures,

employee standards, and FAA and airport requirements.

· Maintain Regional Flight Information (FLIFO) portal, gate manager, and gate displays.

line or behind the scenes customer care.

• Routed business correspondence, documents and messages to correct departments and staff members.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Managed filing system, entered data and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Managed [Number] calendars to strategically coordinate meetings, appointments and events.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

· Coordinating with insurance companies and Pharmaceuticals

· Updating Doctors Roster and coordinating with HR Handling Patients complaints and meeting their

Requirements.

· Billing and Settlement.

· Insurance reimbursement and Waive.

· Report to mangers and Monitoring operations

· Baggage screening using x-ray equipment, explosive trace equipment and manual search, also making sure that no
prohibited articles are taken into the Restricted Zone which could endanger aircraft, passengers and crew, and the
screening of all passengers Hold Luggage.

· To handle co-ordination of all activities in BMA and BBA.

· Anti-Sabotage checking and secondary ladder point checking.

· Checking identification of travel documents for all passengers, staff and airport users requiring access.

· To supervise and escorting the loading and off-loading of the baggage or cargo.

· Escorting of valuable cargo or items.

· Surveillance and Investigate passenger complaint and prepare detailed report to APM.

· Profiling of passengers. Monitor excess baggage collection and report to APM.

Monitor and trace lost baggage using baggage service system