Swapnil sandage
Sharjah,United Arab Emirates
Summary
IT Technician and System Administrator with extensive experience in optimizing IT infrastructure across various environments. Expertise in system performance monitoring, network troubleshooting, and hardware installation, ensuring uninterrupted business operations. Strong problem-solving skills and customer service focus, delivering technical support to improve user satisfaction. Proficient in software installation, hardware repair, and desktop support, aiming to enhance operational efficiency in a dynamic IT setting.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
IT TECHNICIAN
S.K.Infotech Fz Llc. Dubai
Bur Dubai, Dubai
03.2024 - Current
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Monitored computer system performance and intervened in identified problems.
- Conducted tactical troubleshooting to identify faults.
- Optimised system configurations to improve speed, efficiency, and reliability of IT operations.
- Managed inventory of IT assets, ensuring adequate supplies for operations and timely upgrades of equipment.
- Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
- Provided technical support to company staff, resolving varied issues across internal and external applications.
- Read and interpreted user guides and manuals to fulfill repairs to job specifications.
IT System Administrator
LIFECELL International
Pune, India
05.2017 - 10.2023
- Administered and maintained company's IT infrastructure to support seamless business operations.
- Installed and configured new and upgraded systems, ensuring performance and functionality ahead of company-wide rollouts.
- Installed and configured various software and hardware for smooth-running systems operation.
- Installed hardware and software components for reliable network system.
- Troubleshot hardware and software issues, restoring functionality swiftly to mitigate impact.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Monitored new releases and models for optimised system performance.
Hardware installed and Maintenance
SPINI
Chennai , India
01.2014 - 03.2017
- Collaborated with team members to achieve target results.
- Troubleshot and resolved technical issues during installations, guaranteeing high levels of customer satisfaction.
- Analysed and understood provided technical information for repair work.
- Inspected fibre optics and other data cable for damage.
- Performed precise installations of home security systems, including CCTV, alarms, and access control units.
- Managed daily output of [Number]+ Engineers and Technicians.
computer maintenances and installation
Crossover Software
Pune, India
01.2011 - 12.2014
- Prepared range of written communications, documents and reports.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Diploma - Diploma in Computer Hardware and Networking
YCMOU
Mumbai India 06.2004 - 05.2007
Skills
- Remote desktop support capability
- Email system set-up experience
- Desktop support expertise
- Network maintenance proficiency
- Knowledge of operating systems
- Technological troubleshooting
- Hardware repair and upgrades
- Software installation and configuration
- Windows and Linux expertise
- Switching and routing
- IT help desk services
- Network troubleshooting
- Windows server support
- PC and laptop builds
- Operating systems knowledge
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Timeline
IT TECHNICIAN
S.K.Infotech Fz Llc. Dubai
03.2024 - Current
IT System Administrator
LIFECELL International
05.2017 - 10.2023
Hardware installed and Maintenance
SPINI
01.2014 - 03.2017
computer maintenances and installation
Crossover Software
01.2011 - 12.2014
Diploma - Diploma in Computer Hardware and Networking
YCMOU
06.2004 - 05.2007