SWARNA PARUTHIKKATTU GEORGE
Kamloops, BC
Summary
Organized and proactive Customer Service / Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
14
14
years of professional experience
Work History
Sales Manager
Eon Print Solutions LLC
03.2016 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Support Admin
Dealgun.com
09.2015 - 10.2015
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Sr. Business Development Manager
Servista
01.2015 - 08.2015
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Compiled product and customer data to generate informed profit projections.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Officer – Customer Care
JRG-Inditrade Ltd
01.2013 - 01.2015
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated operations with other emergency service groups.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Accounts Management Executive
ISPG Pvt. Ltd.
05.2012 - 12.2012
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with back-office team members to facilitate seamless business execution.
- Conducted business forecasts to identify recent developments.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
HR Administrator
Poladans Education Consultancy
05.2010 - 04.2012
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
BBA - PBD in HR
Thompson Rivers University
Kamloops, BC12.2025
Bachelor of Arts - English Literature
MG University
Kochi, Kerala03.2010
Skills
- Client Relationship Management
- Staff Management
- Lead Generation
- Data Entry
- Complaint Resolution
- Order Processing
- Customer Assistance
- Cash Management
- Spreadsheet Development
- Stock Replenishment
- Sales Techniques
- Payment Processing
Availability
Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday -
Sunday -
References
References will be furnished upon request.
Timeline
Sales Manager
Eon Print Solutions LLC
03.2016 - 11.2023
Customer Support Admin
Dealgun.com
09.2015 - 10.2015
Sr. Business Development Manager
Servista
01.2015 - 08.2015
Officer – Customer Care
JRG-Inditrade Ltd
01.2013 - 01.2015
Accounts Management Executive
ISPG Pvt. Ltd.
05.2012 - 12.2012
HR Administrator
Poladans Education Consultancy
05.2010 - 04.2012
BBA - PBD in HR
Thompson Rivers University
Bachelor of Arts - English Literature
MG University
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