Swaroop Krishna

Responsibilities

• Oversaw daily performance of computer systems and Hospitality applications [Opera PMS, Infrasys POS, Maestro HRMS, Visionline, Oracle MC, Redberry, AWS, E-Reg, VmWare,Citrix, Infor Sun Systems ERP, Hotlync, Office 365, Dynamics 365, Sharepoint, Azure AD, Honeywell CCTV, ViTec IPTV, Mitel PBX, VDA GRMS, Tesira & Crestron AV, Ruckus IoT].

• Coordinate IT operations activities to deliver smooth flow of daily business needs.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

• Oversaw IT department operations and training.

• Understood key product management roadmap objectives and requirements to develop product technology strategy.

• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

• Handle Procurement, annual budget, OPEX, CAPEX and ensure cost effectiveness.

Monitor network performance, troubleshoot issues, and implement necessary enhancements or upgrades.

• Establish and maintain relationships with technology vendors, negotiating contracts, and managing service level agreements.

Pre Opening Responsibilities:

1. Technology Planning:

• Develop an IT strategy and roadmap aligned with the hotel's pre-opening goals and operational requirements.

• Identify and evaluate technology vendors and solutions for various systems, including property management systems, network infrastructure, guest Wi-Fi, telecommunication, audiovisual equipment, security systems, and other related technologies.

• Testing and commissioning of all ELV systems

2. System Implementation:

• Coordinate the installation and setup of technology systems, collaborate with vendors, contractors, and internal stakeholders to ensure smooth integration and configuration of systems.

3. Network Infrastructure:

• Design and implement the hotel's network infrastructure [Ruckus], including wired and wireless networks, servers [HPE], routers, switches [Ruckus], firewalls [FortiGate & Cisco Merakki], and other related components.

4. User Support and Training:

• Provide technical support to hotel staff during the pre-opening phase, resolving hardware, software, and connectivity issues.

• Conduct training sessions for staff on the usage of various technology systems, ensuring they are well-equipped to utilize the tools effectively.

5. Data Backup and Security:

• Implement data backup and disaster recovery plans to safeguard critical hotel information. Develop and enforce IT security policies, including user access controls, password management, and data encryption.

6. Vendor Management:

• Coordinate with vendors for ongoing system maintenance, upgrades, and troubleshooting. Conduct regular evaluations of vendor performance to ensure adherence to service standards.

Responsibilities

• Strengthening the IT infrastructure through implementing new technologies

• Support all hotel applications: Opera PMS, Micros 9700 POS, Mcentix, FMC, Oasys, Sabre Synxis, Rev max Rate tiger, Delphi..etc

• Manage HPE and Cisco network, Surfsonix HSIA, Integra Security Systems, Avaya PABX & communication systems

• Oversaw development and implementation of improvements to support and network operations.

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Supported implementation of warehouse management system software applications to enable centralized management of tasks.

• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Responsibilities

• Maintain Datacenter, Servers, Microsoft exchange, Opentec, DTCM portal, Google Gsuite, Citrix, Aruba Switches, Antlabs HSIA,
• Responsible for hardware and software installation, maintenance and repair
• Performing routine audits of systems, backup and perform data recovery plans
• Manage the IT budgets and expenditure on hardware and software.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.

Responsibilities

• Maintain the Windows and Linux based Intel servers, file servers, exchange servers and domain controllers
• Responded to queries on phone, via email or through IT ticketing system.
• Maintained current software licenses and patched applications to stay up-to-date with latest features.
• Provide Level 2 support to the help desk and ensure timely resolution of escalated issues
• Perform preventive maintenance tasks following the company procedures and protocols
• Handle Guest Wi-Fi HSIA & HPE Wireless Controller, Switches, Firewall, Avaya PBX
• Troubleshoot hardware and software issues
• Support Operating Systems like XP, W7, Windows 10, MacOS and Linux