SWASTIKA KHATIWADA
Dubai
Summary
Customer-focused professional experienced in reservation software and confirmation processes, with a solid understanding of cancellation policies. Skilled in service quality assurance and rate adjustments, alongside strong data entry capabilities. Committed to enhancing customer satisfaction and optimising operational efficiency through effective event planning and reliable service delivery.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Sales and events coordinator
JA The Resorts
Dubai, United Arab Emirates
2025.11 - Current
- Designed enticing promotional materials to generate buzz around upcoming events.
- Scheduled meetings to streamline communication between all involved parties.
- Assisted in the creation of sales pitches for effective customer engagement.
- Enhanced company reputation by coordinating successful charity events.
Central Reservations Agent
JA Resorts and Hotels
Dubai
2024.05 - 2026.06
- Assessed customer needs to recommend ideal properties at competitive rates, ensuring high levels of service and customer satisfaction.
- Handled reservations for 6 properties in Dubai and 2 in the Indian Ocean.
- Completed room reservations for specified periods, utilising knowledge of accommodations, rates, and special services.
- Utilize the computer system in retrieving, updating, and inputting room reservations.
- Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complimentary requests, rooming lists, group blocks, and travel agent discounts.
- Reason what a potential guest is looking for in-room accommodations and participate in problem-solving situations while keeping the Reservations Manager well informed.
- Utilize the guest recognition program to ensure maximum accuracy and recognition.
- Answer the telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages.
- Executed daily tasks assigned by hotel management and staff, contributing to overall operational efficiency.
Cashier and Hostess
MAKRIS RESTAURANT
Cyprus
2020.09 - 2022.04
- Gained experience in a small family-run restaurant, showcasing versatility and strong customer service skills.
- Promoted from Waitress to Barmaid, ultimately serving as Cashier cum Hostess.
- Waitress: Provided attentive service to guests, took orders, and ensured customer satisfaction in a fast-paced environment.
- Barmaid: Mixed and served beverages, managed bar inventory, and maintained cleanliness while fostering a friendly atmosphere.
- Cashier cum Hostess: Handled cash transactions, processed payments, and welcomed guests, managing reservations and ensuring a smooth dining experience.
- Proven ability to multitask, work collaboratively with team members, and enhance the overall guest experience.
Front Desk Officer
AMARA HOTELS
Cyprus
2020.09 - 2022.01
- Delivered exceptional customer service as Front Desk Agent, ensuring positive guest experiences.
- Proven track record of providing exceptional service, managing reservations, and efficiently handling guest inquiries.
- Skilled in resolving issues promptly and maintaining accurate records, which contributed to a seamless guest experience.
- Utilised strong communication and interpersonal skills to create welcoming environment, enhancing guest loyalty.
- Completed internship in travel and tourism, acquiring hands-on skills in guest relations and operational processes.
Education
Diploma In Travel and Tourism - Travel and Tourism
CDA College
Cyprus 2018.06 - 2020.08
Bachelor - Social Work
Tribhuvan University
Nepal 2023.01 - 2026.06
High School Diploma - Hotel Management
Caspian Valley
Nepal 2016.01 - 2018.01
Skills
- Reservation software
- Prompt reservation confirmations
- Cancellation policy knowledge
- Service quality assurance
- Rate adjustment understanding
- Microsoft Office proficiency
- Data entry expertise
- Punctuality and reliability
- Self-motivation
- Sales skills
- Event planning
Certification
UAE Driving Licenses
LANGUAGES
English - Fluent
Hindi - Fluent
Native
HOBBIES AND INTEREST
Dancing, Traveling, Driving
AWARDS AND HONOURS
Top Seller Of The Month (4 Times), Employee Of The Month (Twice), Star Of The Month
Timeline
Sales and events coordinator
JA The Resorts
2025.11 - Current
Central Reservations Agent
JA Resorts and Hotels
2024.05 - 2026.06
Bachelor - Social Work
Tribhuvan University
2023.01 - 2026.06
Cashier and Hostess
MAKRIS RESTAURANT
2020.09 - 2022.04
Front Desk Officer
AMARA HOTELS
2020.09 - 2022.01
Diploma In Travel and Tourism - Travel and Tourism
CDA College
2018.06 - 2020.08
High School Diploma - Hotel Management
Caspian Valley
2016.01 - 2018.01