Swathi Somasundaram
Dubai,UAE
Summary
Detail-oriented and highly organized Administrative & Operations professional with 14.5 years of experience supporting departments through efficient office administration, documentation management, compliance oversight, coordination, and people support. Strong background in quality systems, vendor coordination, reporting, process improvement, and end-to-end administrative workflow management. Known for maintaining organizational efficiency, improving processes, strengthening documentation accuracy, and enabling smooth daily operations. Adept at collaborating with leadership, managing teams, preparing reports, and ensuring compliance with internal and external standards.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Senior Associate Consultant – Quality (Administrative & Reporting Functions)
Infosys BPM
08.2024 - 12.2025
- Managed documentation accuracy, compliance checks, and process records.
- Conducted root cause analysis and maintained operational reports for management review.
- Supported administrative coordination between internal teams and clients.
- Prepared and maintained performance dashboards, status reports, and quality documents.
Team Lead – Operations & Administration
IQ BackOffice
08.2022 - 06.2024
- Supervised administrative activities for a large team of 86 associates, ensuring smooth daily operations.
- Managed workload allocation, staffing schedules, and resource planning.
- Conducted documentation verification, validation, and compliance checks (KYC, financial documents, reports).
- Coordinated meetings, prepared reports, ensured adherence to standards, and communicated updates to senior management.
- Improved administrative workflows through process mapping, RCA, and lean methodologies.
- Served as the main coordination point between client teams, senior leaders, and internal departments.
Assistant Manager – Quality (Administration & Office Support)
Straive
05.2021 - 06.2022
- Oversaw administrative tasks including reporting, documentation, and record maintenance.
- Conducted monthly performance reviews and created dashboards for leadership.
- Supported training and onboarding activities, ensuring accurate documentation and process clarity.
- Monitored compliance with company policies and operational procedures.
Associate Manager / Risk Associate Manager
Standard Chartered Global Business Services
06.2019 - 05.2021
- Managed detailed documentation for audits, risk processes, and compliance requirements.
- Coordinated with internal departments to ensure timely submission of reports and governance documents.
- Prepared executive summaries, managed records, and ensured accuracy of data.
- Maintained workflow efficiency by coordinating teams, resolving issues, and ensuring adherence to internal policies.
- Supported leadership with administrative tasks such as scheduling reviews, managing data, and preparing detailed reports.
HR Executive (Administrative & Employee Support)
Scope International
04.2015 - 04.2017
- Managed Hire to Exit HR administration including database updates, documentation, and employee queries.
- Handled employee records, policy checks, backend HRIS uploads, and compliance documentation.
- Coordinated with various departments to resolve employee issues and support HR operations.
- Conducted routine audits to ensure administrative accuracy and adherence to policies.
Subject Matter Expert – Operations & Documentation
Maersk Global Services
02.2014 - 04.2015
- Conducted training sessions, managed documentation, and ensured compliance in operations.
- Provided support for administrative tasks and team coordination.
- Awarded Best Employee (2014) and Rising Star (2015).
Quality Analyst Lead
SourceHOV
06.2010 - 01.2014
- Managed process documentation, reporting, and record maintenance.
- Ensured compliance with QA procedures and operational guidelines.
- Conducted administrative checks, maintained logs, and supported team management.
- Acted as primary contact for stakeholders on process documentation and issue resolution.
Skills
- MS Office Suite
- Excel
- Documentation Tools
- MIS Reporting
- Dashboards
- MINITAB
- Data Management
- Quality Systems
- Process Improvement
Certification
- Six Sigma Yellow Belt – Certified
- Six Sigma Green Belt – Certified
- Black Belt (Trained)
- Certified Manual Tester
Accomplishments
- Best Performer Award (2010)
- Best Employee Award – Maersk (2014)
- Rising Star Award – Maersk (2015)
- Business Excellence Award (2017)
- SPOT Awards (2019, 2021)
- Completed multiple Six Sigma projects delivering USD 20,000+ in organizational savings
CORE COMPETENCIES
- Office Administration & Coordination
- Documentation & Record Keeping
- Compliance & Audit Support
- Administrative Process Improvement
- Workforce Planning & Shift Scheduling
- Employee Support & Issue Resolution
- Vendor Coordination & Office Support
- MIS Reporting & Dashboard Creation
- Meeting Coordination & Calendar Management
- Quality & Risk Compliance
- Inventory/Resource Management
- Cross-functional Collaboration
Timeline
Senior Associate Consultant – Quality (Administrative & Reporting Functions)
Infosys BPM
08.2024 - 12.2025
Team Lead – Operations & Administration
IQ BackOffice
08.2022 - 06.2024
Assistant Manager – Quality (Administration & Office Support)
Straive
05.2021 - 06.2022
Associate Manager / Risk Associate Manager
Standard Chartered Global Business Services
06.2019 - 05.2021
HR Executive (Administrative & Employee Support)
Scope International
04.2015 - 04.2017
Subject Matter Expert – Operations & Documentation
Maersk Global Services
02.2014 - 04.2015
Quality Analyst Lead
SourceHOV
06.2010 - 01.2014