Swathi Thangarajan
Dubai,UAE
Summary
Results-driven professional with a proven track record in delivering key data and managing complex assignments. Demonstrates strong leadership in both team environments and independent roles, fostering effective collaboration across intercultural teams. Adaptable to changing priorities while maintaining a positive attitude and strong work ethic.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Implementation Process Associate
Yosicare Private Limited
Coimbatore, India
05.2021 - 10.2023
- Collaborated with client representatives to identify inefficiencies and implement targeted solutions.
- Spearheaded development of custom web forms and automated workflows tailored to operational needs.
- Oversaw creation of user-friendly hospital websites, optimising digital paperwork processes.
- Utilised ZOHO for precise financial tracking through customised dashboards and integrations.
Process Associate
Tata Consultancy Services
Chennai, India
06.2016 - 04.2021
- Monitored and analysed chargeback activity across various card types to detect financial fraud.
- Investigated and resolved customer complaints at branch level, achieving swift case handling.
- Assessed and disputed transactions using VISA and MasterCard reason codes for accurate classifications.
- Reviewed dispute documentation and verified cardholder statements to determine legitimacy of claims.
- Implemented card-blocking procedures in confirmed fraud cases, adhering to regulatory timeframes.
- Maintained high accountability and dedication to delivering quality outcomes focused on cardholders.
Education
Bachelor's Degree - Commerce
VLB Janakiammal College of Arts & Science (Autonomous)
India 06.2013 - 05.2016
Skills
- Microsoft Office Suite
- Salesforce proficiency
- VMware and Citrix
- Analytical thinking
- Strategic planning
- Attention to detail
- Sound judgment
- Rapid learning ability
- Active listening
Languages
English
Fluent
Tamil
Fluent
Affiliations
- Keen interest in sketching and visual arts, with a focus on detail, creativity, and design aesthetics.
Accomplishments
Awarded Best Quality Controller in 2020 in recognition of exceptional accuracy, process adherence, and commitment to quality standards.
Declaration
I (SWATHI.T) do hereby declare that the particulars of the information cited above is true to the best of my knowledge and belief.
Timeline
Implementation Process Associate
Yosicare Private Limited
05.2021 - 10.2023
Process Associate
Tata Consultancy Services
06.2016 - 04.2021
Bachelor's Degree - Commerce
VLB Janakiammal College of Arts & Science (Autonomous)
06.2013 - 05.2016
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