Swaum Nakyanzi
Dubai
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
WAITRESS
SUBWAY FAST FOOD
09.2022 - 03.2024
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
WAITRESS
HOTEL AFRICANA
01.2018 - 12.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests.
Education
Diploma: Hospitality And Tourism -
Makerere College
Kampala,Uganda11.2017
Skills
- Menu memorization
- Dining customer service
- Warm and Friendly
- Complaint Resolution
- To-Go Preparation
- Table Setting Arrangements
Languages
English
Advanced (C1)
Timeline
WAITRESS
SUBWAY FAST FOOD
09.2022 - 03.2024
WAITRESS
HOTEL AFRICANA
01.2018 - 12.2021
Diploma: Hospitality And Tourism -
Makerere College
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