Summary
Overview
Work History
Skills
Languages
Roles And Responsibilities
Educational Background
Personal Information
References
Timeline
SWE HTET MYAT MOE WINNEY

SWE HTET MYAT MOE WINNEY

Dubai

Summary

Dedicated and passionate as Guest Service Agent with a blend of reliability, creativity, and exceptional organizational skills. Possessing a positive attitude, kindness, and quick learning abilities, to collaborate with teams and guests to achieve mutual goals. Able to provide a beautiful smile and excellent manners to embrace new challenges and contribute to both personal and professional growth.

Overview

8
8
years of professional experience

Work History

Guest Service Agent

ANANTARA THE PALM DUBAI
09.2022 - Current
  • Ensured the guests had a smoothly and heartfelt experiences upon check in and during the stay providing beautiful smile and exceptional services
  • Set to get achieve and contribute to team and individual targets
  • Monitor and delegate to follow up for traces, profile notes and guest’s preferences
  • Handle the guest’s complaints and maintain to close with guests for entire stays
  • Ensured to check the daily occupancy and room availability to room allocation
  • Handle and answered to all upcoming and outgoing calls
  • Make sure to check IIC,NEC,PABX Console,Repoter,Phoenix, Unicon System as time by time
  • Always share and update to all room and F&B promotions.

Guest Service Centre Agent

LOTTE HOTEL YANGON
01.2022 - 07.2022

Guest Service Centre Agent

WYNDHAM GRAND YANGON
09.2018 - 08.2020

Guest Service Agent

SHWE GON DAING HOTEL
06.2016 - 03.2018

Skills

  • Good team player and manners Organized and efficient motivated to individual and teams Strongly to product knowledge and effectively for planning and analytical skills Quick learner, pro-active and positive attitude to get achievements Always able to provide amazing service with beautiful smile Strongly as follow up to traces and engaging in conversation with guests

Languages

English (Native)
Burmese (Native)

Roles And Responsibilities

Ensured the guests had a smoothly and heartfelt experiences upon check in and during the stay providing beautiful smile and exceptional services. Set to get achieve and contribute to team and individual targets. Monitor and delegate to follow up for traces, profile notes and guest’s preferences. Handle the guest’s complaints and maintain to close with guests for entire stays. Ensured to check the daily occupancy and room availability to room allocation. Handle and answered to all upcoming and outgoing calls. Make sure to check IIC,NEC,PABX Console,Repoter,Phoenix, Unicon System as time by time. Always share and update to all room and F&B promotions.

Educational Background

  • Third Year (Law Major)
  • Microsoft Word. Excel, Adobe Reader X, Power Point
  • Hospitality Course for Front Office in Swisscontact

Personal Information

  • Height: 153 cm
  • Weight: 53 kg
  • Date of Birth: 04/07/98
  • Gender: Female
  • Nationality: Myanmar
  • Marital Status: Single

References

Ms. Thuzar Mitchell, Room Division Manager, Front Office Department, Wyndham Grand Yangon Hotel, Yangon, Myanmar, rdm@wyndhamgrandyangon.com

Timeline

Guest Service Agent - ANANTARA THE PALM DUBAI
09.2022 - Current
Guest Service Centre Agent - LOTTE HOTEL YANGON
01.2022 - 07.2022
Guest Service Centre Agent - WYNDHAM GRAND YANGON
09.2018 - 08.2020
Guest Service Agent - SHWE GON DAING HOTEL
06.2016 - 03.2018

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SWE HTET MYAT MOE WINNEY