SWEETY FREEDY FONSECA
UAE,Dubai
Summary
Strategic and global-minded 9+ years of HR professional with a strong background in international and local recruitment, acquiring top-tier talent across GCC markets. Former HR Manager with hands on expertise handling HR operations, talent acquisition, performance monitoring, employee training & organizational development. Adept at implementing HR strategies that enhance employee engagement, foster a positive workplace culture, and contribute to overall business success.
Overview
10
10
years of professional experience
Work history
Assistant HR Manager
Branford RealEstate
Dubai
02.2025 - 05.2025
- Assumed responsibility for health and safety protocols, promoted a safe workspace.
- Managed payroll system, ensured timely and accurate payments.
- Fostered positive relationships across departments to boost cooperation and collaboration within the firm.
- Drafted regular reports on HR metrics to inform management decisions.
- Provided strategic direction for human resources management team.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Held company-wide town hall meetings to convey updates.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
HR Manager
Green Acres Real Estate
Dubai
01.2024 - 01.2025
- Successfully managed onboarding and training processes for new employees.
- Managing payroll activities of the company.
- Preparing daily, weekly, and monthly report Maintaining employee record, Business Licensing and Visa processing.
- Developed company policies and procedure that complied with legal regulation.
- Sourcing candidates for local and overseas requirements, coordinating the interview process, facilitating offers, and employment negotiations.
- Frame the General Policy of the company in the field of HR, Administration Affairs & Employee Relations.
- Prepared human resource documentation such as new hire letters, HR newsletters, Management instructions and handbook revisions.
- Assisting with PRO for processing Employment Visa, Labor renewal, Company Trade License, Ejari, Insurance such as Health Insurance, Motor Insurance.
- Conducted exit interviews and off boarding process for resigned and terminated employee.
Business Setup Consultant
Tahseel Quick plus Services
Dubai
04.2023 - 12.2023
- Approached new clients and built a good rapport with them.
- Collect information about the client's business through a variety of methods (shadowing, interviews, surveys, reading reports etc.).
- Meet with assigned clients when needed and perform an initial assessment of a problematic situation.
- Formulate recommendations and solutions with attention to a client's wishes, capabilities and limitations forming concise reports.
- Contacted them to see what motivates them to sell and to find out how much resale value their timeshare has and then close them on why they should join.
- Negotiated deals with pricing as well as marketing strategies for high-end sales or low-end depending on customer desire.
- Present findings and suggestions to clients with ample justification and practical advice.
HR Administration
Pioneer Migration Documents Clearing Services LLC
Dubai
01.2020 - 03.2023
- Coordinated HR projects and supported the department in daily administrative tasks.
- Understand the requirements, issues and needs of the client's short-term or long-term goal.
- Conduct interviews and surveys to collect data and analyze it to identify and understand a problem or issue.
- Present and explain their findings to the management.
- Advice or suggest improvements to achieve the objectives of the organization.
- Formulate plans to implement their recommendations and provide training to the staff to cope with the changes.
- Evaluate the situation periodically and make changes as and when required.
Sales Consultant cum Logistics Coordinator
Thermolab Group
01.2017 - 10.2019
- Ensures dealers understand all systems, policies, and procedures related to parts.
- Coordinates regular meetings with dealer parts management to understand opportunities to improve sales and operational efficiencies.
- Works with dealers to stock appropriate levels of parts to support customer needs including proprietary, and All Makes parts.
- Understand the requirements, issues and needs of the client's short-term or long-term goal.
- Conduct interviews and surveys to collect data and analyze it to identify and understand a problem or issue.
- Present and explain their findings to the management.
Reservation & Ticket Agent
Jet Airways
01.2015 - 12.2017
- Processed refunds or exchanges efficiently when necessary, improving customer experience.
- Handled cash and card payments for ticket sales securely.
- Provided excellent customer service throughout ticket transactions, enhancing reputation.
- Liaised with other staff members effectively to resolve issues quickly.
- Improved team efficiency with regular stock check of tickets.
- Managed queues effectively during peak hours, resulting in improved service speed.
- Advised passengers on luggage limitations and regulations to avoid complications.
Education
M.A -
Mumbai University
INDIA Skills
- Leadership mentoring
- Performance review execution
- Influence persuasion
- Organisational behaviour comprehension
- Handling grievances
- Change management familiarity
- Applicant tracking system operation
- Ethical standards upholding
- Employee relations mastery
- Exceptional discretion
- Staffing coordination
- Recruitment process knowledge
Languages
ENGLISH
Proficient (C2)
HINDI
Proficient (C2)
MARATHI
Proficient (C2)
PUNJABI
Proficient (C2)
URDU
Proficient (C2)
Timeline
Assistant HR Manager
Branford RealEstate
02.2025 - 05.2025
HR Manager
Green Acres Real Estate
01.2024 - 01.2025
Business Setup Consultant
Tahseel Quick plus Services
04.2023 - 12.2023
HR Administration
Pioneer Migration Documents Clearing Services LLC
01.2020 - 03.2023
Sales Consultant cum Logistics Coordinator
Thermolab Group
01.2017 - 10.2019
Reservation & Ticket Agent
Jet Airways
01.2015 - 12.2017
M.A -
Mumbai University
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