SWEETY SHIVADATTA
Dubai,United Arab Emirates
Summary
Results-driven professional with 9+ years of experience in Administration, Executive Assistance, Procurement, Supply Chain Management, Customer Care, Medical Billing, Accounts Receivable, and Payment Posting. Skilled in revenue cycle management, claim follow-up, payment reconciliation, record retrieval, vendor coordination, export documentation, and executive support. Proven ability to improve operational efficiency, strengthen customer satisfaction, and support organizational growth.
Overview
1
1
Language
16
16
years of professional experience
Work history
Customer service representative For Operation
DSV Logistics
Dubai, UAE
07.2026 - Current
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Loaded vehicles properly according to size and weight restrictions ensuring secure transit of goods.
- Updated computer system regularly with incoming and outgoing goods information.
- Checked inventory levels, ordered new stock when necessary.
- Picked and packed orders quickly for prompt despatch.
Account Receivable & Payment Posting Executive
Pratham Medical Billing Pvt. Ltd.
Zundal, India
12.2024 - 09.2026
- Improved revenue capture through timely claims processing.
- Achieved 95% payment posting accuracy.
- Enhanced billing accuracy and customer satisfaction.
- Optimized payment tracking and reporting processes.
Attorney Record Retrieval Associate
Mangalam IT Office & Back Office Services
Ahmadabad , India
09.2023 - 12.2024
- Streamlined record retrieval processes improving efficiency.
- Coordinated document requests and client communication.
- Maintained 95% success rate in record retrieval requests.
Store Officer / Purchase Executive / Export Assistant
Bajaj Herbal Pvt. Ltd.
01.2018 - 04.2021
- Managed procurement, inventory and supply chain operations.
- Handled export documentation and work orders.
- Improved workflow efficiency and vendor coordination.
Executive Assistant
Eroma Petrochemicals Pvt. Ltd.
09.2017 - 01.2018
- Managed executive correspondence, reports and presentations.
- Handled scheduling, meetings and communication management.
Executive Assistant
Maxxis Rubber Pvt. Ltd.
01.2017 - 08.2017
- Coordinated meetings, travel arrangements and executive schedules.
- Supported management with operational and strategic initiatives.
Healthcare Payment Posting & Customer Care Executive
CG Meditrans
12.2010 - 01.2017
- Reduced payment discrepancies and improved reporting.
- Maintained high customer satisfaction and compliance standards.
Education
B.Com - Accounting & Finance
Gujarat University
ITI - Computer Operator & Programming Assistant (COPA)
Skills
- Administration, Executive Assistance, Procurement, Supply Chain Management, Accounts Receivable, Payment Posting, Medical Billing, Revenue Cycle Management, Claim Denial Management, Customer Care, Insurance Verification, Export Documentation, Vendor Management, A/R Reconciliation, Patient Collections, Communication Skills, MS Office
Languages
English, Hindi, Gujarati
www.linkedin.com/in/radhe-pandit-3001a5152
Timeline
Customer service representative For Operation
DSV Logistics
07.2026 - Current
Account Receivable & Payment Posting Executive
Pratham Medical Billing Pvt. Ltd.
12.2024 - 09.2026
Attorney Record Retrieval Associate
Mangalam IT Office & Back Office Services
09.2023 - 12.2024
Store Officer / Purchase Executive / Export Assistant
Bajaj Herbal Pvt. Ltd.
01.2018 - 04.2021
Executive Assistant
Eroma Petrochemicals Pvt. Ltd.
09.2017 - 01.2018
Executive Assistant
Maxxis Rubber Pvt. Ltd.
01.2017 - 08.2017
Healthcare Payment Posting & Customer Care Executive
CG Meditrans
12.2010 - 01.2017
ITI - Computer Operator & Programming Assistant (COPA)
B.Com - Accounting & Finance
Gujarat University