Swendy Lapingcao
Administrative Officer
Abu Dhabi
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 16 years of professional experience in office administration both in consultancy and operations. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Officer
INSEAD Business School for the World
Abu Dhabi
11.2011 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Updated reports, managed accounts, and generated reports for company database.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Created, prepared, and delivered reports to various departments.
- Created and maintained databases to track and record customer data.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
AutoCAD Draftsman cum Receptionist
Wagner Fire Safety Management Consultant
Abu Dhabi
07.2008 - 08.2011
- Reviewed the initial FLS architectural plans to make sure they complied with all applicable rules and standards, including the UAE Civil Defense, NFPA, and others.
- In charge of creating the initial AutoCad architectural drawings for FLS.
- Conduct a building safety audit to make sure the Civil Defense criteria are being met. The fire and life safety systems are subjected to functional and visual evaluations during the inspections.
- Handled the creation of quotes and job requests.
- Maintained office operations by managing it. Handled duties such answering customer calls or emails, creating quotes, revising company profiles or pre-qualification forms, and buying the necessary office supplies and other resources.
F&B Attendant
Arabian Park Hotel
Dubai
04.2006 - 12.2007
- Take and relay food and beverage orders
- Serve food and beverages to guests.
- Check on guest satisfaction.
- Handle complaints and concerns of customers.
- Provide food and beverage product knowledge.
- Use proper serving techniques.
- Practice responsible alcohol service.
- Cash out and reconcile cash with total sales.
Airport VIP Lounge Attendant
Philippine Airlines
Cebu
05.2005 - 12.2005
- Greet first- and business-class travelers in the VIP area, and ensure their comfort before departure.
- Accountable for interacting with first- and business-class passengers and ensuring their comfort prior to takeoff.
- Arrange for the necessary passenger assistance with airport services.
- Respond to guests' questions about the frequent flyer program and other perks.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding passenger details.
Class Teacher
Precious Jewels Child Development Center
Cebu
05.2004 - 04.2005
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Leveraged diverse learning strategies to prepare students for higher-level education requirements.
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
- Used Microsoft Excel to upload student grades and absence data into district computer systems.
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Education
MBA - Business And Management
Philippine Christian University
Manila, Philippines 06.2023 - 04.2024
Bachelor of Science - Elementary Education
Cebu Normal University
Cebu, Philippines 06.2000 - 03.2004
Skills
Fluent Communication Skills
Customer Service Skills
Computer Skills
Administrative Support
Organization and Time Management
Data Entry and Management
File and Documentation Management
Office Equipment Operation
Attention to Details
Problem Solving
Multitasking
Team Collaboration
Confidentiality and Data Privacy
Timeline
MBA - Business And Management
Philippine Christian University
06.2023 - 04.2024
Administrative Officer
INSEAD Business School for the World
11.2011 - 12.2020
AutoCAD Draftsman cum Receptionist
Wagner Fire Safety Management Consultant
07.2008 - 08.2011
F&B Attendant
Arabian Park Hotel
04.2006 - 12.2007
Airport VIP Lounge Attendant
Philippine Airlines
05.2005 - 12.2005
Class Teacher
Precious Jewels Child Development Center
05.2004 - 04.2005
Bachelor of Science - Elementary Education
Cebu Normal University
06.2000 - 03.2004