SWETLANA RODRIGUES
HR/ADMIN Coordinator
Dubai
Summary
Administration & Business Management professional with an aggregated 5+ years of experience in Administration and Operations having hands on experience in different capacities with a high level of professionalism and communication.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Office/HR Administrator
ALMIR Real Estate
Dubai
- Front Office and Human Resources Management
- Act as the point of contact between the manager and internal/external clients and vendors
- Process Renewal/ Employment Visas and Coordinate with PRO
- Screen and direct phone calls/Emails and distribute correspondence
- Handle requests and queries appropriately
- Keep records of accounts on Zoho.
- Handling CRM and monitoring other Property advertisement portals and edit listings and property pictures
- Submit required documents for each property to get Trakheesi Permit
- Monitoring inventory for sales and renewals
- Create and maintain spread sheets in Excel and reporting to the Managing Director
- Compose, edit and draft letters, addendum, and property-related contracts
- Compile, organize and accurately finalize documents for office records
Sales Operations Coordinator
Chowgule Industries, Goa
01.2018 - 01.2021
- Takes the full operation of Back Office & Ensures excellent customer service
- Handling of Board Lines and transferring calls to respective personnel
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Prepare quotations in line with quote request
- Process Customer Invoices, Payment receipts, Insurance policies and New Car registrations accurately and timely using DMS software and RTO portal
- Keep updated records of office expenses and costs
- Arrange & Coordinate travel and accommodation
- Oversee standard office equipment and supplies, such as printer, ink or toner, paper, etc
- Report any malfunctions to the appropriate person or department
- Focal point of all courier / Parcels – Follow-up on timely schedule for collection
- Coordinate Logistics & Company Transportation schedule for the employees
- Invoices submission to clients and different departments as necesarry
- Acknowledging clients by responding to emails, texts, and phone calls
- Liaise between sales and managerial teams
- Assist with CRM database management
- Provides information to customers on warranties, features, specifications, maintenance
- Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
- Prepare weekly / Monthly report to Management
- Assist with Insurance Policy Administration
Accounts Administrator
Abhijeet Virginkar Chartered Accountant
Goa
01.2017 - 01.2018
- Posting entries in Tally
- Follow up on Receivables
- Issuance of Statement of Account
- Invoice submission
- Ensure Delivery Notes & Sales orders are in line with the Invoices
- Prepare Sales Orders & Delivery Notes.
Customer Service Associate
Muktar Automobiles Pvt Ltd
Goa
01.2016 - 01.2017
- Handling walk-in Customers, generating leads and turning them into opportunities
- Contacting potential customers via telephone, email and face to face
- Arranging meetings with prospects in order to demonstrate products
- Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them
- Prepare Sales Orders & Delivery Notes
- To update on weekly basis the Area Manager on order status
- Processing orders, & lease between logistics and clients to ensure a smooth stock delivery
- Assist sales team by managing schedules, filing important documents and communicating relevant information
- Design, upload, extract and maintain customer databases
- Respond to complaints from customers and give after-sales support when requested
Education
Bachelor of Commerce -
Rosary College of Commerce And Arts
Goa India 04.2012 - 03.2015
MBA - Operations Management
Dr. DY Patil University
Pune India 01.2023 - Current
Skills
Diploma in Front office management
undefinedTimeline
MBA - Operations Management
Dr. DY Patil University
01.2023 - Current
Sales Operations Coordinator
Chowgule Industries, Goa
01.2018 - 01.2021
Accounts Administrator
Abhijeet Virginkar Chartered Accountant
01.2017 - 01.2018
Customer Service Associate
Muktar Automobiles Pvt Ltd
01.2016 - 01.2017
Bachelor of Commerce -
Rosary College of Commerce And Arts
04.2012 - 03.2015
Office/HR Administrator
ALMIR Real Estate
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