Swostika khadka
Production city ,UAE
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bar waitress
Radisson Blu Hotel
Media city , Dubai, UAE
03.2024 - Current
- Enhanced customer satisfaction by promptly serving drinks and meals.
- Maintained clean and organized bar area for smooth operations.
- Delivered friendly and efficient service to ensure repeat patronage.
- Resolved customer complaints amicably with tactful communication.
- Ensured fresh stock availability by coordinating with kitchen staff regularly.
- Assisted in event organization at the bar, leading to successful evenings.
- Worked effectively as part of a team for efficient service delivery.
- Demonstrated excellent knowledge of menu items to make recommendations.
- Get up to date through the promotion and changes regarding the outlet policies and menu.
- Checked identification for age verification, complying with legal requirements.
Intern
Hyatt Regency
Kathmandu, NEPAL
03.2023 - 07.2024
- Ensure Mise-En Place and Mise-En Scene are done before the operation to ensure prompt service
- Solve problems with effective teamwork and communication skills.
- Attending all the trainings provided by the hotels to grap the knowledge about hotel and the products for providing consistence service.
- Follow up with the seniors to enhance the product knowledge which requires during the operation.
Lecturer in mathematics
Arun Karmacharya
PANAUTI , Nepal
08.2020 - 04.2021
- Prioritized individual student needs whilst planning coursework and assignments, ensuring unique learning paths for all pupils.
- Improved student understanding by delivering clear, concise mathematics lectures.
- Prepared comprehensive lesson plans for enhanced knowledge transfer.
- Evaluated student performance with regular assessments and feedback.
Education
Bachelor of Tourism and Hospitality Management - Management
International School of Management and Technology.
Tinkune, Katmnandu /2018 - /2022
+2 - science
NIST College, Banepa
Banepa, Nepal /2016 - /2017
Skills
- Time management
- Effective Communication
- Retentive and multi-tasking
- Upselling
- Alcoholic beverage knowledge
- Food safety understanding
- Guest handling and problem-solving ability
Languages
English, Hindi and Nepali
Beginner
Affiliations
- Sports, reading novel, experience new things
Accomplishments
Awarded employee for achieving highest guest review, won a bingo for upselling a product organized by the hotel.
Certification
Barista training, classic cocktail, food and safety management
Timeline
Bar waitress
Radisson Blu Hotel
03.2024 - Current
Intern
Hyatt Regency
03.2023 - 07.2024
Lecturer in mathematics
Arun Karmacharya
08.2020 - 04.2021
Bachelor of Tourism and Hospitality Management - Management
International School of Management and Technology.
/2018 - /2022
+2 - science
NIST College, Banepa
/2016 - /2017
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