SYAHIN KURESI
Abu Dhabi,United Arab Emirtes
Summary
Highly motivated and experienced restaurant manager with a proven track record of successfully overseeing daily operations, optimizing efficiency, and delivering exceptional customer service.
Seeking a challenging position as a Restaurant Manager where I can utilize my leadership skills, industry knowledge, and passion for hospitality to drive business growth and enhance the dining experience.
Professional Summary: Results-oriented restaurant manager with [8] years of experience in the food and beverage industry. Strong expertise in staff management, operations, customer service, and quality control.
Adept at creating a positive work environment, leading high-performance teams, and consistently meeting or exceeding organizational goals.
Committed to delivering an outstanding dining experience and building long-lasting customer relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Domino's Pizza (Alamar Foods LLC)
Abu Dhabi
06.2020 - Current
- Operations Management: Proven ability to effectively manage all aspects of restaurant operations, including budgeting, inventory control, cost analysis, and vendor management.
- Staff Leadership and Development: Skilled at recruiting, training, and motivating diverse teams, ensuring high levels of productivity, teamwork, and customer satisfaction. Experience in creating employee schedules, managing payroll, and conducting performance evaluations.
- Customer Service Excellence: Deep understanding of customer expectations and the ability to consistently deliver exceptional service. Proficient in handling customer complaints, resolving issues, and ensuring a positive dining experience.
- Menu Development and Food Quality: Knowledgeable in menu planning, PRP, and implementation. Strong understanding of food safety and sanitation practices, maintaining high standards of cleanliness, and ensuring adherence to health regulations.
- Sales and Marketing: Skilled in implementing sales strategies to drive revenue growth and increase customer base. Proficient in analyzing market trends, conducting competitive research, and developing marketing campaigns to attract and retain customers.
- LSM Activity : Visit nearby Schools , Corporates Offices , Banks, Hospitals etc. to get Bulk orders or Organizing Events.
Restaurant Manager
The Pizza Pie Factory (Gulf Line Food Service LLC)
Dubai, United Arab Emirates
10.2017 - 06.2020
- Assisted the restaurant manager in daily operations, including staff supervision, scheduling, inventory management, and customer service.
- Assisted the restaurant manager in daily operations, including staff supervision, scheduling, inventory management, and customer service.
- Resolved customer complaints in a timely and satisfactory manner, ensuring customer loyalty and positive online reviews
- Monitored and maintained inventory levels, optimizing stock availability while minimizing waste and costs.
- Assisted in budget planning and achieved cost control targets through careful analysis and effective measures.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Assistant Manager
Domino's Pizza (Gulf Line Food Service)
Dubai, United Arab Emirates
07.2016 - 10.2017
- Built customer relationships with consultative sales approach.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Handling shift and trained staff on best practices to achieve optimal productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized customer experience by implementing exemplary service standards.
Zonal Team Leader
Big Basket (Innovative Retails Concepts)
Ahmedabad, India
01.2016 - 07.2016
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to [95]%.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
Guest Delight Associate
Domino's Pizza (Jubilant Foodworks Limited)
Ahmedabad, India
07.2015 - 01.2016
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Resolved customer complaints and answered queries about store products.
- Reduced customer wait times through optimized checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills..
- Escalated customer feedback to management for action, boosting service delivery quality.
- Delivered hot and fresh pizza within target delivery times.
- Completed opening and closing procedures each day
Education
Diploma of Higher Education - COMMERCE
NATIONAL INSTITUTE OF OPEN SCHOOLING
AHMEDABAD / INDIA 05.2011 - 04.2013
Skills
- MS Office ( Word, Excel, PowerPoint
- Computer Troubleshooting, & Assembling
- Computer Hardware & Networking
- Multi Tasking
- Passion for customer satisfaction
- Inventory control and record keeping
- Natural leader
- Dynamic, friendly hostess
Languages
English
Fluent
Arabic
Upper intermediate
Personal Details
DOB : 10th January 1996
Gender : Male
Passport NO. : L7347204
Religion : Islam
Marital Status : Married
Hobbies : Cricket, Music, Traveling...
Timeline
Restaurant Manager
Domino's Pizza (Alamar Foods LLC)
06.2020 - Current
Restaurant Manager
The Pizza Pie Factory (Gulf Line Food Service LLC)
10.2017 - 06.2020
Assistant Manager
Domino's Pizza (Gulf Line Food Service)
07.2016 - 10.2017
Zonal Team Leader
Big Basket (Innovative Retails Concepts)
01.2016 - 07.2016
Guest Delight Associate
Domino's Pizza (Jubilant Foodworks Limited)
07.2015 - 01.2016
Diploma of Higher Education - COMMERCE
NATIONAL INSTITUTE OF OPEN SCHOOLING
05.2011 - 04.2013
Similar Profiles
Dante AlbiaDante Albia
Inventory Specialist at Alamar Foods Company - Domino's Supply CenterInventory Specialist at Alamar Foods Company - Domino's Supply Center
Abdulaziz Al-JohaniAbdulaziz Al-Johani
Core Team Member at Alamar Company (Domino's Pizza)Core Team Member at Alamar Company (Domino's Pizza)
PETER IRVING GREENPETER IRVING GREEN
General Manager at Domino's Pizza dba Lewisburg Pizza LLCGeneral Manager at Domino's Pizza dba Lewisburg Pizza LLC