SYAHIN KURESI
Abu Dhabi,United Arab Emirtes
Summary
Highly motivated and experienced restaurant manager with a proven track record of successfully overseeing daily operations, optimizing efficiency, and delivering exceptional customer service.
Seeking a challenging position as a Restaurant Manager where I can utilize my leadership skills, industry knowledge, and passion for hospitality to drive business growth and enhance the dining experience.
Professional Summary: Results-oriented restaurant manager with [8] years of experience in the food and beverage industry. Strong expertise in staff management, operations, customer service, and quality control.
Adept at creating a positive work environment, leading high-performance teams, and consistently meeting or exceeding organizational goals.
Committed to delivering an outstanding dining experience and building long-lasting customer relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Domino's Pizza (Alamar Foods LLC)
Abu Dhabi
2020.06 - Current
- Operations Management: Proven ability to effectively manage all aspects of restaurant operations, including budgeting, inventory control, cost analysis, and vendor management.
- Staff Leadership and Development: Skilled at recruiting, training, and motivating diverse teams, ensuring high levels of productivity, teamwork, and customer satisfaction. Experience in creating employee schedules, managing payroll, and conducting performance evaluations.
- Customer Service Excellence: Deep understanding of customer expectations and the ability to consistently deliver exceptional service. Proficient in handling customer complaints, resolving issues, and ensuring a positive dining experience.
- Menu Development and Food Quality: Knowledgeable in menu planning, PRP, and implementation. Strong understanding of food safety and sanitation practices, maintaining high standards of cleanliness, and ensuring adherence to health regulations.
- Sales and Marketing: Skilled in implementing sales strategies to drive revenue growth and increase customer base. Proficient in analyzing market trends, conducting competitive research, and developing marketing campaigns to attract and retain customers.
- LSM Activity : Visit nearby Schools , Corporates Offices , Banks, Hospitals etc. to get Bulk orders or Organizing Events.
Restaurant Manager
The Pizza Pie Factory (Gulf Line Food Service LLC)
Dubai , United Arab Emirates
2017.10 - 2020.06
- Assisted the restaurant manager in daily operations, including staff supervision, scheduling, inventory management, and customer service.
- Assisted the restaurant manager in daily operations, including staff supervision, scheduling, inventory management, and customer service.
- Resolved customer complaints in a timely and satisfactory manner, ensuring customer loyalty and positive online reviews
- Monitored and maintained inventory levels, optimizing stock availability while minimizing waste and costs.
- Assisted in budget planning and achieved cost control targets through careful analysis and effective measures.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Assistant Manager
Domino's Pizza (Gulf Line Food Service)
Dubai , United Arab Emirates
2016.07 - 2017.10
- Built customer relationships with consultative sales approach.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Handling shift and trained staff on best practices to achieve optimal productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized customer experience by implementing exemplary service standards.
Zonal Team Leader
Big Basket (Innovative Retails Concepts)
Ahmedabad , India
2016.01 - 2016.07
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to [95]%.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
Guest Delight Associate
Domino's Pizza (Jubilant Foodworks Limited)
Ahmedabad , India
2015.07 - 2016.01
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Resolved customer complaints and answered queries about store products.
- Reduced customer wait times through optimized checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills..
- Escalated customer feedback to management for action, boosting service delivery quality.
- Delivered hot and fresh pizza within target delivery times.
- Completed opening and closing procedures each day
Education
Diploma of Higher Education - COMMERCE
NATIONAL INSTITUTE OF OPEN SCHOOLING
AHMEDABAD / INDIA 2011.05 - 2013.04
Skills
- MS Office ( Word, Excel, PowerPoint
- Computer Troubleshooting, & Assembling
- Computer Hardware & Networking
- Multi Tasking
- Passion for customer satisfaction
- Inventory control and record keeping
- Natural leader
- Dynamic, friendly hostess
Languages
English
Fluent
Arabic
Upper intermediate
Personal Details
DOB : 10th January 1996
Gender : Male
Passport NO. : L7347204
Religion : Islam
Marital Status : Married
Hobbies : Cricket, Music, Traveling...
Timeline
Restaurant Manager
Domino's Pizza (Alamar Foods LLC)
2020.06 - Current
Restaurant Manager
The Pizza Pie Factory (Gulf Line Food Service LLC)
2017.10 - 2020.06
Assistant Manager
Domino's Pizza (Gulf Line Food Service)
2016.07 - 2017.10
Zonal Team Leader
Big Basket (Innovative Retails Concepts)
2016.01 - 2016.07
Guest Delight Associate
Domino's Pizza (Jubilant Foodworks Limited)
2015.07 - 2016.01
Diploma of Higher Education - COMMERCE
NATIONAL INSTITUTE OF OPEN SCHOOLING
2011.05 - 2013.04
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