SYAM DAS
Dubai,UAE
Summary
Resourceful professional with proactive approach to problem-solving and process improvement. Possesses strong analytical and communication skills, coupled with keen understanding of operational workflows. Committed to driving operational efficiency and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Operations executive
Magrabi Optical
Dubai, UAE
04.2023 - 03.2025
- Established performance metrics, driving accountability and productivity amongst staff members.
- Streamlined supply chain management procedures, enhancing overall operational effectiveness.
- Managed inventory for smoother production flow.
- Collaborated closely with stakeholders for alignment of objectives and goals.
- Led cross-functional teams for comprehensive project management.
- Fostered a positive work environment through effective leadership techniques, boosting employee morale and productivity.
- Maintained compliance to regulations, upholding company standards and reputation.
- Streamlined operations by implementing more efficient processes.
- Coordinated logistics, resulting in on-time deliveries.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
Store sales manager
Magrabi Optical
Dubai, UAE
07.2017 - 03.2023
- Collaborated with other department managers on store-wide promotions and events.
- Participated actively in training programs designed specifically for Territory Sales Managers.
- Collaborated with other department managers for smooth store operations.
- Created striking displays promoting sales events drawing increased footfall into stores.
- Collaborated with sales team for effective in-store product positioning.
- Achieved sales, delivery speed and wastage targets to increase store revenues.
- Introduced incentive plans to increase sales generation, boosting store sales by 70%.
- Implemented promotional in-store activities that generated 50% increase in new product sales.
Senior sales executive
Magrabi Optical
Dubai, UAE
02.2015 - 06.2017
- Monitored trends in consumer behaviour with keen attention to detail.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Delivered exceptional after-sales service, encouraging repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
HR Assistant
Marikar Motors Ltd
Kollam, Kerala, India
01.2013 - 10.2014
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Improved employee satisfaction by organising efficient internal communication protocols.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Organised ongoing training sessions to enhance employees' professional development.
- Managed employee benefits packages, enhancing job satisfaction and loyalty amongst staff members.
- Implemented new onboarding procedures for smoother integration of new hires into the team.
- Streamlined HR procedures, boosting productivity and efficiency within the team.
Customer Relations Executive
Marikar Motors Ltd
Kollam,Kerala, India
01.2012 - 01.2013
- Collaborated closely with sales team to identify potential upselling opportunities.
- Fostered strong relationships, leading to repeat business from customers.
- Developed new procedures to streamline workflow and improve efficiency.
- Analysed client feedback to inform service improvements within the company.
- Established a positive rapport with customers, enhancing brand image and reputation.
- Facilitated user-friendly solutions that enhanced the customer's product experience.
- Ensured customer satisfaction by resolving complex issues efficiently.
Education
Postgraduate - Masters - Business Administration (HR and Marketing)
TKM Institute of Management
India 2011 - 2013
Bachelor - Computer Science
Amrita Vishwa Vidyapeetham
2007 - 2011
Skills
- Operations optimisation techniques
- Production KPI management
- Operation coordination
- Regulatory compliance understanding
- Knowledge of operational KPIs
- Vendor negotiation
- Cost-reduction strategies
Accomplishments
- 8 years of experience in Sales, Administration and HR in the Trading/Retail and Wholesale industries.
- Consistent Top Sales Executive Magrabi Optical 2019
- Cut lead time for recruiting by approximately 50%.
- Raised employee effectiveness by 18%, and training participation by 15%.
- Contributed to a 30% sales increase in 2019 & 2022 by improving lead-generation and sales-tracking methods.
Languages
English
Fluent
Hindi
Intermediate
Tamil
Intermediate
Malayalam
Native
Timeline
Operations executive
Magrabi Optical
04.2023 - 03.2025
Store sales manager
Magrabi Optical
07.2017 - 03.2023
Senior sales executive
Magrabi Optical
02.2015 - 06.2017
HR Assistant
Marikar Motors Ltd
01.2013 - 10.2014
Customer Relations Executive
Marikar Motors Ltd
01.2012 - 01.2013
Postgraduate - Masters - Business Administration (HR and Marketing)
TKM Institute of Management
2011 - 2013
Bachelor - Computer Science
Amrita Vishwa Vidyapeetham
2007 - 2011
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