Syam Sankar Das
Dubai
Summary
- Operations Professional with 7 years of total experience in Operations and Business Development in the Middle East and India. MBA holder in Business Administration, Operations and Marketing from SRM University, and a B.Tech. in Information Technology from Sathyabama Institute of Science & Technology.
- As a healthcare operation professional, successfully managed and turned around multiple portfolios in terms of performance, growth, customer satisfaction, cost efficiency, and value addition.
- Have expertise in new projects and initiatives, feasibility, STP, streamlining angles of business, and training and developing resources. Also handled an EIAC certified Hub Laboratory that caters to 9 clinics with a sample volume of 40K samples processing in a month. Some of the notable achievements include achieving the best NPS, highest TTM growth, 22% contribution to digital transformation, and top-drawer unit in promotion among the Aster Clinic division in terms of Service Excellence. Extremely passionate about enhancing the quality and accessibility of healthcare services, and applying skills and knowledge in business development, marketing, seasonal strategy, lab operations, P&L management, and business analytics to achieve this goal. Eager to learn new skills and take on new challenges in the dynamic and evolving healthcare industry. Manpower more than 100 plus and miles wide.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit In-Charge - Operations ( A+ Category )
Aster DM Healthcare
04.2022 - Current
- Promoted from a Cat- D unit to Cat A unit within 2 years of working in the role of Unit In-Charge
- Currently Heading Cat, A unit with 19 Specialties, with 31 Doctors and Total Employee strength of 102
- Expanded the Hub lab service from Catering to 4 Clinics to 9 clinics with a 150% growth in sample volume and 100% revenue growth in Bottom line
- First clinic to Initiate and streamline a structured referral process specialty and super specialty referral process generated a 5% additional FF growth monthly by optimizing the process and received appreciation from Senior Leadership and currently implementing it in pan cluster level
- Achieved Budgeted Ebitda for the FY 22-23 by accomplishing remarkable Ebitda percentage of 22% and YOY growth in Ebidta by 1M
- In current FY, focusing on revenue leakage optimization resulted in 27% Revenue growth and 113% Ebidta growth with 4% FF growth in Q1
- Inventory and Consumptions were controlled by 5% of the total Topline value from 7% in FY 21-22
- Achieved NPS score of 85 throughout the financial year
- 1.4 MN business generated from Preventive Health Checkup packages in the FY 22-23, which is the highest in the vertical
- 5% of the staff in the Unit got promoted and moved to different verticals of operations in the FY 22-23, to Nursing , Operations and Service Excellence
- Unit provided 22% contribution on the Digital transformation Initiative
- Implemented the Paperless concept in the Unit as a part of the management awareness program on Go Green
Unit In-Charge - Operations (Cat D Clinic)
Aster DM Healthcare
03.2020 - 03.2022
- Demonstrated extreme growth in performance which resulted in a promotion to Unit In-Charge role within 2 Years of joining the company
- Headed day to day clinic operational activities consisting of Business Development, Sales and Marketing, P&L
- Management, Quality Check and Maintenance, Customer Service Management and handling Customer Complaints, Duty Scheduling tasks for Doctors & Staffs with a team size of 22 and RCM Coordination
- Boosted the performance of a consistent loss-making unit by increasing the business revenue and led it to profit making unit twice in a row between FY 2020-2021 & FY 2021-2022
- Gross Topline of the unit was moved from 0.4M business up to 0.7M business and consistently achieving 0.53M Throughout the FY .
- Driven various business development initiates including tie ups with multiple corporate generating 100K Revenue within 3 months of starting the exercise by creating with own leads
- Achieved a record-breaking growth in revenue by 157% for a day (highest till date) and 44% monthly growth in September 2020
- Developed and ideated profit-making strategies such as Port Covid-19 Sample Collection (Khalid Port) and Started the unit as a Covid-19 Hub Clinic in the month of April 2020, both generating revenue through PCR Testing
- Launched successful 6 different campaigns including Flu Vaccination Program (900 vaccines in total),
- ‘No Complaints Clinic' (consistently for 6 months) without patient complaints, Reducing Call Back Turnaround Time From 7 hours to 3 hours in the month of Oct- Nov 2021 .
- Increased Net Promoter Score and Mystery Shopper Score of the clinic from -10 to 72 (maintained 50 and above thereafter) and 56% to 80% & above respectively
- Defined methods to reduce Material Consumption to 7% and below by analyzing and optimizing the resources .
- Conducted Segmentation, Targeting and Positioning (STP) Surveys and implemented numerous Corporate& in Clinic Camps, Door to Door Marketing and catchment area promotion.
Customer Service Executive - Associate Operations
Aster DM Healthcare
01.2018 - 02.2020
- Tackled HNI Customers with OP Registration & Billing and provided best quality services
- Active involvement in Floor Management, Complaint Handling, Insurance Approvals Coordination, End-to End Calls & Emails Handling, Directing patients to Laboratory & Diagnostic services and Sick Leave Purchase And Recording .
- Accounted for leadership activities such as categorizing counters on the basis of operations, extension of clinic Timings and assigning a team member to act as Call Centre Agent to provide swift response to patients over Calls and emails in the absence of a clinic higher authority .
- Achieved 1.5M monthly business target in the absence of Unit In-Charge in FY and handled the unit of 10K patients with 1.5 M revenue Topline for 6 months .
Relationship Manager
Home First Finance Company, HFFC
01.2016 - 01.2017
- Sales, BD and Collection of a 30KM wide portfolio of a metropolitan city
- Highest sales for the branch in FY 2016
- Enhanced two portfolios and first sales closure in the portfolio currently having 2 successful branches.
- Hired Initiated and Trained interns from universities for pan city ad campaign to streamline the calls and sales closure
- Hired and trained sales executive for lead conversion and closure .
- Contract closed for two potential contractors providing monthly leads on a regular basis.
- Developed strategic plans for day-to-day financial operations
- Created financial dashboards to provide insights into key performance indicators
Education
Bachelor of Technology (B.Tech - Information Technology
Sathyabama Institute of Science & Technology
IndiaMaster of Business Administration (M.B.A - Business Administration, Operations and Marketing
SRM University
IndiaSkills
- Data-driven Decision Making
- Business Strategy
- Business Process Improvement
- Feasibility Studies
- Presentation Skills
- Microsoft Office
- Team Management
- Operational Efficiency
- Operations budgets
Certification
• Brand Management : Aligning Business, Brand and Behavior by London Business School, Coursera
• New Models of Business in Society by Darden Business School, University of Virginia, Coursera
• Six Sigma White Belt , The Council for Six Sigma Certification (CSSC)
Awards
- Ubuntu Service Excellence Award - Aster DM Healthcare , Award Issued for Best Service Excellence in Vertical .
- PHC 3 Day Challenge Award - For Generating Highest Revenue in PHC in 3 days
- Digital Premier League Award - For Highest Contribution in Digital Transformation
- Well Done Award - For providing extra mile support in Business Operations
- Spotlight Award - For Exceptional Customer Service
Timeline
Unit In-Charge - Operations ( A+ Category )
Aster DM Healthcare
04.2022 - Current
Unit In-Charge - Operations (Cat D Clinic)
Aster DM Healthcare
03.2020 - 03.2022
Customer Service Executive - Associate Operations
Aster DM Healthcare
01.2018 - 02.2020
Relationship Manager
Home First Finance Company, HFFC
01.2016 - 01.2017
Bachelor of Technology (B.Tech - Information Technology
Sathyabama Institute of Science & Technology
Master of Business Administration (M.B.A - Business Administration, Operations and Marketing
SRM University
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