Syam Sudarsanan
Dubai,UAE
Summary
Sales Manager with 13 years of experience across India and UAE, combining leadership of high-performing teams, consistent sales achievement, and data-driven performance management to deliver measurable business growth. Skilled in telesales, client acquisition, KPI tracking, and dashboard creation. Proven ability to mentor and lead teams while driving revenue growth. Holds a UAE driving license, enabling client visits and field operations.
Overview
13
13
years of professional experience
Work history
Sales Manager
9CPT FZE
Dubai, UAE
2025.04 - Current
- Spearheaded sales operations for online trading platform, driving revenue growth across GCC and international markets.
- Managed and motivated telesales executives to meet monthly targets through strategic goal-setting and performance reviews.
- Developed and implemented sales strategies focused on client retention and cross-selling investment products.
- Maintained strong client relationships by providing expert advice on trading options and ensuring high satisfaction levels.
- Coordinated with compliance and operations teams to streamline onboarding, withdrawals, and customer support processes.
- Analyzed sales data and market trends to optimise lead conversion and product positioning.
- Led performance improvement initiatives that significantly boosted team productivity and enhanced lead-to-client conversion rates.
Sales manager
Nuvinci Marketing Management LLC
Dubai
2023.12 - 2025.04
- Developed and implemented effective sales strategies for online trading services.
- Oversaw online sales team to achieve and surpass sales targets.
- Conducted market trend analysis to uncover new sales opportunities.
- Collaborated with marketing teams to ensure alignment of sales strategies.
- Provided training and support to enhance sales team performance.
- Monitored customer preferences to refine sales focus.
- Created and maintained accurate sales forecasts and budgets.
- Analysed sales statistics to assess potential and determine inventory needs.
Telesales Executive
Nuvinci Marketing Management LLC
Dubai
2023.07 - 2023.12
- Analyzed market trends and managed client investment portfolios.
- Advised clients and updated them on opportunities and portfolio status.
- Secured new clients through cold calling and networking.
- Adjusted strategies based on market and economic changes.
Sales Team Lead
OrisysIndia LLP
Trivandrum, India
2019.05 - 2023.07
- Generated and distributed accurate management reports promptly
- Conducted periodic data analysis to generate detailed reports
- Supervised customer service agents, ensuring efficient daily operations
- Recruited, coached and developed customer service agents
- Handled escalations and customer requests efficiently
Senior Quality Controller
R R Donnelley and Sons Pvt Ltd
Trivandrum, India
2015.06 - 2018.11
- Conducted analysis of customer queries and complaints to identify actionable insights.
- Reviewed correspondences for accuracy prior to dispatch, ensuring high-quality communication.
- Regularly proposed process improvements to enhance operational efficiency.
- Led shift huddles as Senior Quality Controller to align team objectives and performance standards.
Process associate
R R Donnelley and Sons Pvt Ltd
Trivandrum, India
2012.10 - 2015.06
- Maintained critical business data and generated management reports.
- Ensured regulatory compliance and high quality standards.
- Implemented process improvements to boost productivity.
- Resolved customer inquiries, achieving high satisfaction.
- Trained new employees and coordinated team workflow.
Education
Diploma of Higher Education - Computer Engineering
Govt Polytechnic College
Nedumangad03.2012
Higher Secondary - Computer Science
CPHSS
Kollam03.2009
Skills
Sales & Leadership:
- Sales Team Management
- Telesales & Client Acquisition
- Sales Strategy & Target Achievement
- Performance Evaluation & Mentorship
- Revenue & KPI Tracking
Analytical & Technical:
- Advanced Excel (Formulas, Pivot Tables, VLOOKUP, Dashboards)
- Sales Reporting & Dashboard Creation
- Data-Driven Decision Making
- CRM Tools
Soft Skills:
- Leadership & Team Motivation
- Reliability & Commitment
- Adaptability & Problem Solving
- Effective Communication & Negotiation
Languages
Malayalam
Native
English
Advanced
C1
Hindi
Intermediate
B1
Additional Information
UAE Driving License(Light Vehicle)
Affiliations
- Playing cricket and Football
- Staying active through sports
Declaration
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Timeline
Sales Manager
9CPT FZE
2025.04 - Current
Sales manager
Nuvinci Marketing Management LLC
2023.12 - 2025.04
Telesales Executive
Nuvinci Marketing Management LLC
2023.07 - 2023.12
Sales Team Lead
OrisysIndia LLP
2019.05 - 2023.07
Senior Quality Controller
R R Donnelley and Sons Pvt Ltd
2015.06 - 2018.11
Process associate
R R Donnelley and Sons Pvt Ltd
2012.10 - 2015.06
Diploma of Higher Education - Computer Engineering
Govt Polytechnic College
Higher Secondary - Computer Science
CPHSS