Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Syamili Mohanan

Syamili Mohanan

Dubai

Summary

Dynamic professional with expertise in Customer Relationship Management, Communication & Coordination, and Documentation & Compliance (ISO/NABL). Demonstrates proficiency in MS Office & Report Management and Inventory Monitoring, ensuring seamless operations in fast-paced environments. Adept at Problem-solving & Follow-up, with a proven ability to multi-task effectively. Committed to leveraging skills to drive organizational success and enhance customer satisfaction.

Overview

3
3
years of professional experience
2021
2021
years of post-secondary education

Work history

Operations & Documentation Assistant

Merit Bio Lab
Ernakulam
01.2023 - 01.2024
  • Coordinated internal sample handling and supported reporting schedules.
  • Provided customer service, delivering high levels of satisfaction.
  • Managed time effectively to meet deadlines.
  • Completed assigned work within deadlines and to company standards.
  • Demonstrated open communication and collaborated with various teams.
  • Conducted quality checks on deliverables, identifying and addressing discrepancies.
  • Answered phone calls and emails for management team during busy periods.
  • Provided clients with accurate cost estimations.
  • Communicated with clients regarding test requests and turnaround timelines.
  • Maintained accurate records as per ISO/IEC 17025 guidelines and ensured documentation compliance.
  • Monitored inventory of materials and coordinated procurement.
  • Liaised with clients to maintain relationships and foster repeat business.
  • Coordinated team meetings to enhance communication and productivity.
  • Streamlined office processes with implementation of new filing system.
  • Answered phone calls promptly, providing excellent customer service.
  • Support staff members with administrative tasks, reducing workload stress.

Customer Support & Workflow Coordinator

DDRC SRL Diagnostics
Ernakulam
07.2021 - 03.2023
  • Handled patient and client inquiries, guided them on sample collection and report timelines.
  • Coordinated logistics of clinical sample processing; ensured smooth inter-department communication.
  • Maintained detailed logs for sample tracking and lab workflow documentation.
  • Supported compliance and customer satisfaction through timely reporting and clear communication.
  • Coordinated staff training sessions to enhance skills and knowledge base.
  • Coordinated project tasks for successful and timely completion.
  • Facilitated cross-departmental meetings for improved collaboration efforts.
  • Conducted research to support decision-making processes.
  • Addressed customer complaints and resolved issues.

Education

M.Sc. - Microbiology

Bharathiyar University

B.Sc. - Microbiology

Mahatma Gandhi University

Skills

  • Customer Relationship Management (CRM)
  • Communication & Coordination
  • Documentation & Compliance (ISO/NABL)
  • MS Office & Report Management
  • Inventory Monitoring
  • Problem-solving & Follow-up
  • Multi-tasking in fast-paced environments

Languages

English
Fluent
Hindi
Upper intermediate
Malayalam
Native
Tamil
Advanced

Timeline

Operations & Documentation Assistant

Merit Bio Lab
01.2023 - 01.2024

Customer Support & Workflow Coordinator

DDRC SRL Diagnostics
07.2021 - 03.2023

B.Sc. - Microbiology

Mahatma Gandhi University

M.Sc. - Microbiology

Bharathiyar University

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Syamili Mohanan