SYAMKUMAR SIVANANDAN
Dubai
Summary
Operations-focused Supervisor with 17+ years of experience managing daily operations, staff supervision, service delivery, reporting, and compliance within large organizations. Proven ability to manage teams of up to 20 staff, coordinate multiple service functions, and ensure smooth day-to-day operations. Seeking a Facilities / Support Services role with stable day shifts and long-term growth.
Overview
15
15
years of professional experience
1
1
Certification
Work history
OPERATIONS SUPERVISOR / OUTLET IN-CHARGE
Mövenpick Hotel
Bur Dubai
- 2026.02
- - Supervise daily operations ensuring smooth workflow and task completion
- - Lead, train, and monitor a team of 20 staff
- - Prepare daily reports, shift handovers, and operational summaries
- - Coordinate with departments to maintain service continuity
- - Handle complaints and operational issues with timely resolution
- - Monitor inventory and coordinate replenishment
- - Support duty manager responsibilities and compliance
OPERATIONS TEAM LEAD / SENIOR SERVICE ASSOCIATE
Emirates Golf Club
Dubai
2021.09 - 2022.10
- - Supported supervisors in staff coordination and daily operations
- - Ensured service quality, safety, and compliance standards
- - Assisted with cash handling, reporting, and documentation
- - Acted as point of contact during shift operations
OPERATIONS SUPERVISOR (SERVICE)
Mövenpick Hotels
2011.01 - 2019.01
- - Supervised frontline staff and ensured smooth site operations
- - Managed shift allocations and task distribution
- - Maintained service standards and handled operational escalations
Education
Bachelor’s Degree - Hotel Management & Catering Science
Hans Roever College, Bharathidasan University
Tamil Nadu, IndiaSkills
- - Facilities & Support Operations
- - Staff Supervision & Workforce Management
- - Shift Scheduling & Rostering
- - Vendor & Inventory Coordination
- - Site Operations & Task Allocation
- - Complaint Handling & Issue Resolution
- - Reporting & Documentation
- - SOP & Compliance Adherence
Certification
- - TIPS Training Certificate
- - Microsoft Office (Reporting & Documentation)
- - Micros POS
Languages
English
Malayalam
Hindi
Tamil
HOBBIES & INTERESTS
- Fitness and wellness activities, - Team sports (football and cricket), - Personal development reading, - Travel and exploring new places
Timeline
OPERATIONS TEAM LEAD / SENIOR SERVICE ASSOCIATE
Emirates Golf Club
2021.09 - 2022.10
OPERATIONS SUPERVISOR (SERVICE)
Mövenpick Hotels
2011.01 - 2019.01
OPERATIONS SUPERVISOR / OUTLET IN-CHARGE
Mövenpick Hotel
- 2026.02
Bachelor’s Degree - Hotel Management & Catering Science
Hans Roever College, Bharathidasan University