Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Sybel Espadilla

Sybel Espadilla

Dubai

Summary

Insightful Information Technology Manager with 4 years of IT leadership experience, including infrastructure oversight, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organization's. Highly adept in requests for proposal development, technology needs assessments and staff training. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Assistant IT Manager

Dubai Auto Gallery LLC - BAJAJ
01.2022 - Current
  • Rendering IT Support to staff ranging from computer hardware issues to software related problems with operating system
  • Network troubleshooting and monitoring all computers, and printers
  • Creating user accounts in the active directory
  • Assisting in procurement of computer devices and accessories for the company by acquiring quotes from various service providers as well as analyzing the submitted bids
  • Offering department head support in software testing and implementation
  • Maintaining IT Assets - within DAG Group Middle East & Africa
  • Installing and configuring computer devices ranging from laptops, desktops, tablets and smartphones
  • Diagnosing hardware and software faults and solve technical and applications problems
  • System Administrator for Office 365, F-Secure and other applications
  • Head of Social Media for Entire DAG Group
  • Company Designer for all artworks
  • Company Photographer
  • Flow process checker of Information Security - author of all IT Newsletter
  • Implement security tools, policies and procedure in IT structure
  • Managing CCTV, Biometrics Systems, Attendance Software
  • Preparing reports for IT Reviews on every month basis
  • Can operate and troubleshoot Focus & ERP System in any kind of issues
  • Managing team while manager is away
  • Document controller of all kinds of IT's infra and application projects.

IT Analyst / Digital Marketing

Stone Gallery LLC - Captain Marble Cutting LLC
01.2014 - 01.2022
  • Website developer and designer -ktmkenya.com, ailkenya.com, bajajuae.com, bajajuganda.com & bajajqatar.com
  • Presenter and trainer for all new employee joining in our organization
  • Tracking and securing sensitive data of company
  • Maintaining IT Assets - within DAG Group Middle East & Africa
  • Admin for all social media of DAG Group
  • MFA & Office 365 Admin
  • UNIS & AL RAMS Application Super admin
  • Website developer and designer -ktmkenya.com, ailkenya.com, bajajuae.com, bajajuganda.com & bajajqatar.com
  • Presenter and trainer for all new employee joining in our organization
  • Tracking and securing sensitive data of company
  • Cyber Security trainer & influencer
  • Exchange mail passwords and wi-fi password resetting
  • Remote troubleshooting by remote tools like Anydesk, Teamviewer & Ultraviewer
  • Manage critical customer's incidents, associated to customer communication, activities and any appropriate escalations
  • Manage the user, computer environment by using Group Policy.

Education

IT Professional Course with Diploma -

Filipino Institute - Dubai UAE Campus
01.2021

Digital Marketing with Diploma - UAE Education Certified -

Filipino Institute - Dubai UAE Campus
01.2020

Bachelor in Civil Engineering with Diploma -

Sorsogon State University formerly College
01.2013

Skills

  • Project Management
  • IT Process Design & Implementation
  • Data Management & IT Security
  • Planning & Organizing
  • IT Infrastructure Management
  • Customer Support
  • IT Compliance
  • IT Budgeting
  • IT Procurement
  • Application support
  • ITIL Knowledge
  • IT risk management
  • Mobile Device Management
  • Information Security
  • Disaster Recovery
  • Cybersecurity Expertise
  • Project Leadership
  • User Support
  • Project Coordination
  • Agile framework
  • IT infrastructure proficiency
  • Infrastructure development
  • End point configurations

Languages

English
Bilingual or Proficient (C2)
Filipino/Tagalog
Bilingual or Proficient (C2)
Bikol
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureWork-life balanceFlexible work hours

Timeline

Assistant IT Manager

Dubai Auto Gallery LLC - BAJAJ
01.2022 - Current

IT Analyst / Digital Marketing

Stone Gallery LLC - Captain Marble Cutting LLC
01.2014 - 01.2022

IT Professional Course with Diploma -

Filipino Institute - Dubai UAE Campus

Digital Marketing with Diploma - UAE Education Certified -

Filipino Institute - Dubai UAE Campus

Bachelor in Civil Engineering with Diploma -

Sorsogon State University formerly College
Sybel Espadilla