SYED ABDUL SHAFIQ
Ras al-Khaimah
Summary
Automobile Mechanical and Technical Professional with over 26 years of experience in supervising automobile workshops and body & paint shops. Expertise in the automobile industry combined with a strong focus on customer support and rapid issue resolution. Proven ability to lead and manage staff effectively to exceed customer expectations. Committed to achieving maximum customer satisfaction in all operations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Service Advisor / Service Sales Executive / Workshop Incharge
M/s Galadari Automobile Co LLC
Abu Dhabi
10.2006 - Current
- Oversaw operations of Abu Dhabi , Al Ain , Ras Al Khaimah and currently in Dubai Workshop ensuring high efficiency.
- Managed daily activities, supervising staff performance and job assignments.
- Prepared monthly reports detailing productive hours and oil stock for performance tracking.
- Handled warranty claims and generated invoices while preparing job cards accurately.
- Coordinated repairs with customers and insurance companies for timely resolutions.
- Maintained workshop equipment and controlled supply usage to reduce waste.
- Ensured quality control inspections of vehicles met Mazda Service standards.
- Provided customer service support and prepared estimates for client requests.
Assistant Service Manager
Suzuki Service Center
Karachi
01.2006 - 09.2007
- Overall In charge for service department.
- Maintain the existing sales of the company.
- Maintain and enhance the profitability of the company.
- Build strong relationship with corporate clients.
- Suzuki Motor Corporation is a Japanese multinational corporation headquartered in Minami-ku, Hamamatsu, Japan. Suzuki manufactures automobiles, four-wheel drive vehicles, motorcycles etc. In Pakistan, Suzuki Motor Corporation work under the umbrella of Pakistan Suzuki Motors.
Manager Body & Paint Shop
Honda Service Center
Karachi
12.2004 - 12.2005
- Develop the interface between customers and advisors.
- Expanding the number of cars for repair and increase the sale about 40%.
- Making policies for recovery of amount from the insurance companies.
- Making schedule for customer's satisfaction as per company standard.
- Overall responsible for profitability of the department.
- Honda is one of the largest automobile manufacturer of Japan. They manufactures automobile ranging from motor bike to four-wheel drive and heavy commercial vehicles.
Warranty Representative / Service Advisor
Honda Service Center
Karachi
02.1995 - 11.2004
Service Advisor
Speedy Auto Engg Pvt Ltd
Karachi
01.1993 - 02.1995
- Establish job cards.
- Handle customer service.
- Prepare estimates and follow ups for repairs including handling of accidental repairs.
- Participate group discussion and feedback for service marketing.
- (local automobile workshop)
Education
Diploma of Associate Engineering - Automobile Technology
Government College of Technology
Karachi, Pakistan01.1992
Skills
- Customer service and satisfaction
- Staff management
- Coordination and negotiation
- Accidental inspection
- Client relations
Certification
- Training of AudaEnterpriseGold vehicle damage assessing system, 02/10/16
- Certified under the authorized Mazda Master Program, 04/26/16
Personal Information
Title: Automobile Technical Professional | Mechanical Supervisor
Languages
- Urdu
- Arabic
- English
Timeline
Senior Service Advisor / Service Sales Executive / Workshop Incharge
M/s Galadari Automobile Co LLC
10.2006 - Current
Assistant Service Manager
Suzuki Service Center
01.2006 - 09.2007
Manager Body & Paint Shop
Honda Service Center
12.2004 - 12.2005
Warranty Representative / Service Advisor
Honda Service Center
02.1995 - 11.2004
Service Advisor
Speedy Auto Engg Pvt Ltd
01.1993 - 02.1995
Diploma of Associate Engineering - Automobile Technology
Government College of Technology