Syed Adil
Dubai,UAE
Summary
Professional with experience in customer service, debt collection, and customer relations. Skilled in handling customer inquiries, negotiating payment arrangements, and maintaining positive client interactions. Proficient in CRM systems, Microsoft Excel, Microsoft Office, accounting software, social media marketing, and website design, with intermediate knowledge of Python. Adaptable, detail-oriented, and committed to supporting business objectives while delivering quality customer service.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Debt collection agent
Ultreos risk management
dubai , UAE
04.2026 - Current
- Implemented efficient debt recovery strategies to enhance cash flow.
- Established proactive follow-up system improving payment punctuality.
- Streamlined processes to expedite debt collection efforts.
- Utilised advanced negotiation skills resulting in favourable repayment terms.
- Negotiated payment terms with customers for improved financial resolution.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Offered debtors assistance with payment planning.
Customer service representative
MECHMASTERS AUTOMOTIVE WORKSHOP
DUBAI, UNITED ARAB EMIRATES
12.2022 - 02.2026
- Delivered excellent customer service by assisting clients with inquiries, billing information, and service updates, ensuring a positive customer experience.
- Monitored job progress and ensured adherence to service timelines, maintaining high service quality and customer satisfaction.
- Addressed customer concerns promptly and professionally, ensuring issues were resolved efficiently and respectfully.
- Supported management in improving service processes, enhancing overall efficiency and customer communication.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Collaborated with team to streamline operations, ensuring both customer service excellence and financial accuracy.
Customer Service
Vv collections
Hyderabad
12.2021 - 07.2022
- Launched successful clothing brand and directed customer relations initiatives.
- Demonstrated exceptional skills in managing customer interactions, resolving issues efficiently, and ensuring high levels of customer satisfaction.
- Built and maintained strong customer relationships, contributing to repeat business and positive word-of-mouth referrals.
- Delivered exceptional customer service by addressing queries and resolving issues promptly.
Education
CEC - Accounts
Avinash college of commerce
HYDERABAD 01.2019 - 01.2021
Professional development - Commerce
IMS PROSCHOOL
Hyderabad 01.2022 - 01.2027
The International General Certificate of Secondary Education - Commerce
Vip's international school
HYDERABAD 01.2012 - 01.2019
Skills
- Customer support tool
- Patient attitude
- Communication
- Customer handling
- Social media marketing
- Website designing
- Python(Intermediate)
- Microsoft Excel & Office suite
- Accounting systems and software
Languages
English
Intermediate
Urdu
Native
Hindi
Native
Certification
- Customer Service Professional Certificate, CVS Health (Coursera)
- Python Programming Professional Certificate, AICANC Pvt.Ltd
Timeline
Debt collection agent
Ultreos risk management
04.2026 - Current
Customer service representative
MECHMASTERS AUTOMOTIVE WORKSHOP
12.2022 - 02.2026
Professional development - Commerce
IMS PROSCHOOL
01.2022 - 01.2027
Customer Service
Vv collections
12.2021 - 07.2022
CEC - Accounts
Avinash college of commerce
01.2019 - 01.2021
The International General Certificate of Secondary Education - Commerce
Vip's international school
01.2012 - 01.2019