Syed Ahamed K

• Oversee safety, quality, and productivity during installation and handovers, addressing non-conformities and implementing corrective actions as needed.
• Supervise the use of proper installation techniques and tools by the team.
• Manage site preparations, readiness, and customer deliverables, conducting site visits, audits, and collaborating with the Project Manager to resolve issues with customers.
• Review site execution plans, monitor field costs, and track progress against project milestones, taking full responsibility for installation activities and the final handover.
• Manage material delivery timelines and ensure
• Conduct routine maintenance and inspections of elevators, escalators, and related systems to ensure they are operating efficiently and safely.
• Troubleshoot and repair electrical, mechanical, and hydraulic elevator systems, ensuring compliance with safety standards and regulations.
• Perform preventative maintenance tasks, such as lubrication, cleaning, and adjustments to ensure the optimal performance of elevator components.
• Monitor elevator performance through diagnostic tools and software, identifying potential issues before they lead to breakdowns.
• Respond to emergency breakdowns and repairs, ensuring timely resolution to minimize downtime.
• Ensure compliance with local and national safety codes and regulations, conducting safety tests, load tests, and other required inspections.
• Perform upgrades and retrofits to existing elevator systems to improve performance, reliability, and energy efficiency.
• Maintain accurate records of all maintenance activities, including inspections, repairs, and replacements, ensuring full documentation of service history.
• Coordinate with other engineers, technicians, and contractors to complete large-scale maintenance or repair projects.
• Communicate directly with customers to provide updates on maintenance schedules, repairs, and system improvements.
• Analyze system performance and recommend improvements or replacements for aging or outdated elevator systems.
• Train junior maintenance staff or technicians on best practices for elevator maintenance, troubleshooting, and repair.
• Ensure all tools and equipment are maintained and calibrated properly for effective operation.

Key Skills:

• Expertise in elevator systems, including electrical, mechanical, and hydraulic components.
• Strong knowledge of safety regulations and compliance standards related to elevator systems.
• Proficient in the use of diagnostic tools and maintenance management software.
• Ability to troubleshoot and repair complex elevator malfunctions quickly and effectively.
• Strong communication and customer service skills for dealing with clients and site supervisors.
• adherence to key project milestones.
• Coordinate material requests and confirm deliveries to the site, overseeing the Goods Receipt process for materials and services.
• Conduct handovers to the installation team, providing clarity on scope, deadlines, and required installation hours for team members and subcontractors.
• Achieve targets for variation sales and change orders, ensuring all associated costs are accurately claimed and collected.
• Verify the quality of installations, ensure the scope of work is completed, and manage final testing, addressing any outstanding issues.
• Maintain accurate installation documentation, report progress, manage costs, mitigate risks, and adjust schedules as needed.
• Maintain a high level of customer satisfaction by ensuring safe, high-quality installations, coupled with timely and professional communication.
• Empower the installation team to identify inefficiencies and make improvements, encouraging collaboration and teamwork.

• Developing and implementing mitigation plans, working in conjunction with the contractors whenever possible
• Promoting margin improvement activities and cost optimization activities
• Coordinating and organizing with other departments to ensure collaboration, smooth workflow
• Define the project rules and conditions and create the project guidelines for the respective projects
• Support with the project manager in the decision-making process related to site activities
• Co-ordinate and ensure that purchase orders for site activities and record it properly
• Following up on and controlling installation process to ensure adherence to set standards, timely work progress, accurate product specifications and customer satisfaction
• Providing timely resolution for problem related to installation or commissioning
• Rectifying customer complaints and providing suitable suggestions to the customer
• Sending the modification requirement to the factory and submitting the quotation to the customer based on factory and local cost implications
• Preparation of route charts and monitoring technicians on daily basis
• Conducting pre-handing over inspection with installation teams
• Ensuring the completion of maintenance works for all the site on monthly basis
• Ensuring the service according to the service contract
• Monitoring the service reports and arranging spares based on the requirements
• Preparing quote, submit, and get approval for repair order
• Follow up with service sales department for the collection of repair order payment
• Assisting technicians for critical call backs
• Co-ordinating with the client / contractors to get the appointment or gate pass for the maintenance works for the prestigious projects
• Conducting inspection and forwarding the report to the service sales team for all the recovery jobs
• Responding and resolving to the customer complaints
• Individually handled operations in dhofar region, Oman where took the responsibility for new installation / project management, maintenance and service sales
• Project Management Activities:
• Maintenance Activities:
• Service Sales:
• Identify key markets, players and customers, and assess Service Sales leads
• Propose tactics to generate and develop Service Sales
• Develop strong relationship with clients
• Follow up and provide continuous Customer feedback
• Pursue and secure new multi-brand contracts, recapture previous contracts and secure existing ones
• Review and document soon-to-be expired contracts for renewal process
• Prepare quotations according to customer's enquiries for maintenance, parts, and repairs
• Keep track and obtain approvals on all the proposals made for annual maintenance contracts, parts, and repairs
• Work with a team of service..
• Submission of invoice and collection of payments