SYED AHMED
Dubai
Summary
Experienced Senior business development professional with a demonstrated history of working in Shipping and Logistics industry for more than 7 years. Strong experience and good knowledge in products like Air freight, LCL Consolidation, FCL freight forwarding, Liner operations as well as Courier. Also skilled in Persuading, Negotiation, Objection handling, Rapport building and Deal closing techniques. Strong Sales professional with a completion of Bachelor of Commerce (B. Com), Madras University, Chennai, India.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Sales Executive
Emirates Logistics LLC
09.2025 - 10.2025
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Negotiated contracts with key clients, securing favorable terms that aligned with organizational goals.
- Utilized CRM systems to track sales performance metrics, informing strategic decisions for future campaigns.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Utilized multiple marketing strategies to improve profitability.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Senior Sales Executive
Proconnect Supply Chain Logistics LLC
12.2024 - 07.2025
- Built rapport with new and existing customers from diverse cultural
backgrounds to maximise sales opportunities. - Navigated challenging negotiations, achieving successful deal closure without
compromising on profitability. - Researching and seeking out prospects via sale calls to build a portfolio of clients.
- Maintain good relations with customer representatives (operations, contracts, procurement, finance, logistic, etc.) both existing clients and prospect clients include identifying key personnel within the customer account.
- Maintain regular communication with Operations team (Operations Manager and Workshop Manager) to update weekly, monthly operations forecast.
- Communicate with customers on a regular basis to get feedback on current work undertaken on their behalf, develop satisfactory resolutions to problems which may have arisen include attend customer meetings all particular or necessary meetings as per management or client requests.
- Maintain contract review documents as required by customers for parts planning, execution and evaluation include raise concerns if any changes to it (such as legal, delivery time, customer service requirements, etc.).
- Responsible for creation of new customer accounts, retain & consolidate, serving existing customers account.
- Major focus will be on existing & new customers to cater their requirements related to sea, air, warehousing projects, and road transportations.
- Submission of weekly and monthly reports. Weekly reports included client visit reports, business pipeline reports and flagged reports. Monthly reports included revenue reports, monthly statistics, ageing reports, and quotation to business ratio reports and achievements & plans.
- Identified prospect needs and offered appropriate products and services.
Sales Executive
Globelink West Star Shipping LLC
06.2021 - 08.2024
- Responsible for securing new customers, and maintaining and developing existing accounts Visit prospect / customer on daily basis to generate revenue for the department.
- Make daily cold calls to qualify business opportunities.
- Provide quotation to customer and follow up systematically to close the sales order.
- Develop new revenue on existing accounts to meet annual sales target.
- Negotiate with the customers as per price guidelines to maximize profits.
- Maintain existing customer relations as well as expand customer base.
- Perform all aspects of the sales process and update CRM on daily basis.
- Follow up with customers to collect outstanding dues within the allotted credit time limit.
- Maintain good working relationships with all customers and agents to generate future business.
- Managed over 50 customer calls per day.
- Has in depth knowledge in all trade lanes, airline carrier, courier (DHL, FedEx, TNT, UPS).
- Reporting weekly, monthly about sales target, achievements and plans.
Sales and supervisor
Aladdin Container Company
03.2019 - 05.2021
- Possess excellent skills in managing cargo, Customs regulations, Logistics for the company; administering shipping operations for various global cargo-movement and fright markets.
- Managing outbound shipments from various countries to overseas distributors via best freight with forwarder including preparation of relevant shipping documents like commercial invoices BOL's, certificate of origin, packing list from shipping line and submit to the clients.
- Managing Logistics Costs, (checking and approving).
- Implemented customer follow up to uphold service standards.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
Education
Bachelor of Commerce (B.com) - Commerce
Madras University
Chennai, IndiaSkills
- Sales pipeline management
- Market analysis
- Lead generation
- Strategic client networking
- Decision making
- Customer service
- Teamwork
- Delivering results
- Customer relationship management
- Sales negotiation
- CRM utilisation
- Problem solving
Certification
• Certified in SAP FIFO & MM Accounting Software (Chennai, India 2018)
• QUICK BOOKS PRO, INFOS, SMACC
• Tally (Tally ERP 9)
• MS Office Applications
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Tamil
Native
Arabic
Elementary
Timeline
Senior Sales Executive
Emirates Logistics LLC
09.2025 - 10.2025
Senior Sales Executive
Proconnect Supply Chain Logistics LLC
12.2024 - 07.2025
Sales Executive
Globelink West Star Shipping LLC
06.2021 - 08.2024
Sales and supervisor
Aladdin Container Company
03.2019 - 05.2021
Bachelor of Commerce (B.com) - Commerce
Madras University