Summary
Overview
Work history
Skills
Languages
Personal Information
Timeline
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Syed Ali Shah

Syed Ali Shah

Dubai,UAE

Summary

Dynamic professional with expertise in collaborative sales strategies, team leadership and development, and customer service training certification. Proven track record in airport representative training, order processing, and payment processing. Known for a positive attitude and adept at sales forecasting. Committed to driving business growth through innovative approaches and exceptional customer service.

Overview

17
17
years of professional experience

Work history

Sales Executive

Al Khayyat Investments (AKI)
Dubai and Northern Emirates , UAE
02.2019 - 10.2023
  • Identified business opportunities by evaluating industry positions and researching sales options
  • Built rapport with new and existing customers to boost client retention.
  • Sells products by establishing contact and developing relationships with prospects
  • Identify and recommend new business opportunities to clients
  • Monitored industry trends to identify product improvements and new product opportunities
  • Prepares reports by collecting, analyzing, and summarizing information and maintains quality service by establishing and enforcing organization standards
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Generated new leads and opportunities to maximise revenue.

Sales Executive

Modern Pharmaceutical Company LLC (MPC)
Dubai and Northern Emirates , UAE
01.2015 - 12.2018
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Established strong relationships with key industry players to expand business reach.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Generated new leads and opportunities to maximise revenue.

Sales Representative

Herbal Home Plants and Herbs Trading L.L.C Pharmaceutical
Dubai
04.2013 - 12.2014
  • Gathering data of potential clients
  • Doing cold calls for potential clients and briefing them on what business we can offer for their company
  • Arranging meetings for the demonstration of our products
  • Preparing and sending the quotation
  • Closing the deal
  • Assuring the clients' satisfactory
  • Keeping track of existing clients
  • Excellent Customer Service
  • Responded to telephone and in-person requests for information.
  • Analyzed and audited market competition, developing sales strategies that showcase unique business offerings.
  • Used management software and data analysis to forecast product demand.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Provided customers with price information and handled financial transactions.

Delivery Supervisor

Crown Plaza Dubai
Dubai
03.2011 - 01.2013
  • In charge of maintaining the vehicles condition, trouble shooting of minor problems
  • Monitors the stocks of packaging materials (cutleries, delivery menus, containers etc.)
  • Receiving the orders of stocks and maintaining its organization in the storage area
  • In charge of answering phones for home delivery (when not busy)
  • Handling guest complaints
  • Displaying great customer service by being polite to the guest and greeting them upon meeting them
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.

Receptionist

Dubai Marina Hotel
Dubai
09.2008 - 12.2010
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintained reception area stock of important forms and brochures.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Represented company and promoted brand with exceptional service and presentation.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Prioritized tasks to maintain reliable service throughout peak times.
  • Reduced waiting times through effective time and resource management.

Customer Service Representative

REGENCY Hotel
Pakistan
04.2007 - 07.2008
  • Processed inbound customer calls, providing information on service or product upgrades
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Listened actively to offer accurate information and best solution to their needs.
  • Boosted monthly sales revenue by skillfully promoting diverse product and service options.
  • Answered 100+ telephone calls per day with professionalism.

Skills

  • Collaborative Sales Strategies
  • Team Leadership and Development
  • Airport representative training
  • Customer service training certification
  • Order processing
  • Payment Processing
  • Positive attitude
  • Sales forecasting

Languages

English
Fluent
Urdu
Fluent
Hindi
Intermediate
Basic Arabic
Intermediate

Personal Information

  • Age: 37 Years old
  • Height: 6'
  • Passport Number: AH3967382
  • Date of birth: 03/18/87
  • Gender: Male
  • Nationality: Pakistani
  • Marital status: Married
  • Visa status: Residence

Timeline

Sales Executive

Al Khayyat Investments (AKI)
02.2019 - 10.2023

Sales Executive

Modern Pharmaceutical Company LLC (MPC)
01.2015 - 12.2018

Sales Representative

Herbal Home Plants and Herbs Trading L.L.C Pharmaceutical
04.2013 - 12.2014

Delivery Supervisor

Crown Plaza Dubai
03.2011 - 01.2013

Receptionist

Dubai Marina Hotel
09.2008 - 12.2010

Customer Service Representative

REGENCY Hotel
04.2007 - 07.2008

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Syed Ali Shah