SYED ASLAM
Dubai,UAE
Summary
Highly astute Customer Service Executive capable of finding effective resolutions for complex issues. Promoting dynamic listening and team collaboration skills. Energetic, friendly personality with exceptional upselling and cross-selling skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer service executive
Venus Vibes Travel and Tourism LLC
DUBAI, UAE
01.2022 - 11.2023
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Providing the best tour itinerary to the customers as per their requirements.
Customer service executive
Royal Grand Loyalty Card Services
DUBAI, UAE
09.2019 - 11.2021
- Develop relationship with potential customers, this has led to increase in Target by ten percentages
- Communicating and coordinating with colleagues As necessary, providing the best tour itinerary to the customers as per their requirements.
- Maintained up-to-date client records in database systems.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
Security coordinator (Al Wahda Mall)
Al Emarat Security Services
ABU DHABI, UAE
10.2015 - 12.2017
- Developed and implemented comprehensive security policies and procedures, reducing risks and enhancing protection.
- Organised security schedules and rosters, optimizing coverage and resource allocation for round-the-clock protection.
- Managed access control systems, ensuring authorized entry and maintaining secure environments for staff and visitors.
- Assist with projects from the security team and client
- Other administrative office duties as directed.
Sales representative in Danube Red Sea Mall
SMASCO Group of Companies
Jeddah, Saudi Arabia
11.2013 - 02.2015
- Maintains quality service by establishing and enforcing organization standards
- Dealing with difficult, confused customer on a day to day basis and achieving a 90% sale close rate, Daily meetings and training to improve the sales strategy based on different types of customer
- Ensuring the product display is update and intact round the clock
- Contributes to team effort by accomplishing related results as needed.
Supermarket cashier
Spencer's Hyper Store
Hyderabad, India
09.2011 - 08.2013
- Handling all the cash transactions of an organization
- Receive payments by cash, cheque, credit card etc
- Checking daily cash accounts
- Guiding and solving queries of customers
- Maintaining monthly, weekly and daily report of transaction.
Education
Diploma - Diploma in Fares & Air Ticketing
Pan Elysium Academy
India 05.2011 - 10.2011
Certificate of Higher Education - BiPC
Sri Chaitanya Jr Kalasala
India 06.2006 - 06.2009
Secondary Schools Certificate - High School
St Xavier's High School
IndiaSkills
- MSOutlook
- MS Office
- MS Excel
- Internet & Email
- Reservation Portals
- Self motivated
- Problem-solving
- Communication skills
- Calm under pressure
- Customer complaint management
Languages
English
Advanced
Hindi
Advanced
Urdu
Advanced
Arabic
Intermediate
Telugu
Intermediate
Certification
Driving License: India and UAE.
Timeline
Customer service executive
Venus Vibes Travel and Tourism LLC
01.2022 - 11.2023
Customer service executive
Royal Grand Loyalty Card Services
09.2019 - 11.2021
Security coordinator (Al Wahda Mall)
Al Emarat Security Services
10.2015 - 12.2017
Sales representative in Danube Red Sea Mall
SMASCO Group of Companies
11.2013 - 02.2015
Supermarket cashier
Spencer's Hyper Store
09.2011 - 08.2013
Diploma - Diploma in Fares & Air Ticketing
Pan Elysium Academy
05.2011 - 10.2011
Certificate of Higher Education - BiPC
Sri Chaitanya Jr Kalasala
06.2006 - 06.2009
Secondary Schools Certificate - High School
St Xavier's High School
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