Syed Bilal Ahmad
Dubai,United Arab Emirates
Summary
Results-driven Operations Manager with 15+ years of expertise in operational excellence, facility management, regulatory compliance, and team leadership. Proven ability to drive 100% compliance with regulatory frameworks, SLAs and KPIs while optimising budgets and enhancing efficiency. Skilled in strategic planning, stakeholder engagement, and HSE best practices, with a strong focus on risk management and financial acumen. A collaborative leader adept at coaching, motivation, and performance optimisation to achieve cost savings and service excellence. Ready to leverage operational leadership and sustainability expertise to drive success as Facility Manager, School Operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager Operations
Aldar Education
Dubai
07.2022 - 03.2025
- Established operational excellence and administrative support services for Aldar Education as manager school operations
- Implemented process improvements for enhanced operational efficiency.
- Analyze audit data regularly to identify areas for improvement and create comprehensive reports for senior management on operational matters
- Provide strategic support and advice to senior leadership team on occupational health, safety, and environmental issues
- Monitor daily performance KPIs to exceed expectations in all school audits
- Lead development and implementation of policies and processes to ensure regulatory compliance, offering strategic guidance on audits and regulatory matters
- Conduct monthly performance reviews with service providers, achieving 100% compliance with Service Level Agreements (SLAs) and KPIs
- Foster collaboration, coaching, and motivation among team members to achieve operational KPIs
- Oversee recruitment, Continuous professional development, and training initiatives for staff on various policies and procedures
- Chair monthly Health, Safety, and Environmental (HS&E) committee meetings to review and implement best practices
- Devised risk mitigation strategies, enhancing company resilience during market volatility periods.
Area Manager Operations
Neopharma LLC
Dubai
07.2017 - 08.2021
- Oversee organization and delivery of operations and administrative support services across facilities to ensure effective resource utilization
- Implement service-oriented culture and deploy staff strategically to enhance customer satisfaction
- Manage accommodation, bus transportation, catering, and clinic facilities across various Neopharma locations, ensuring seamless operations and service delivery
- Analyze audit data to identify improvement areas and generate reports for senior management on operational performance
- Provide strategic support and advice to senior leadership team on operational and health, safety, and environmental (HSE) issues, ensuring accountability through robust performance management systems
- Monitor performance KPI to regulatory compliance to ensure effective implementation in daily operations
- Led multiple teams across different areas, fostering collaboration and communication.
- Adopted sustainable practices within organization enhancing energy efficiency by reducing 35% electricity consumption 20% Water consumption.
- Handled crisis situations promptly and efficiently, minimizing potential risk or damage.
District Manager
Sanofi
Dubai
05.2011 - 06.2017
- Develop performance-driven working hours for customer-focused administration and support service teams to maintain high service standards by increasing customer satisfaction rating to 99%
- Create and implement policies, systems, processes, and safeguarding measures across all facilities to ensure smooth operations with zero % incidents
- Continuously review support services operating models and staffing levels to ensure facilities are adequately manned to achieve key objectives
- Monitor team performance through data analysis, periodic budget forecasting, and accurate reporting
- Build and maintain high-performance, customer-focused team to ensure consistent service excellence throughout year
- Ensure comprehensive implementation of all HSE training workshops to enhance team competency
- Establish professional relationships with clients, management, and team members to deliver proposed solutions and support new business development
- Utilize business intelligence tools to identify opportunities for process improvement to enhance customer experience
- Foster collaboration, coaching, and motivation among team members to achieve budget goals for assigned territory
- Implement operational activities through active planning and team monitoring to drive revenue growth and ensure effective CRM execution
- Negotiate with procurement partners to align with company policies while achieving cost efficiency
Key Accounts Manager
Baxter India Limited
Delhi
03.2006 - 02.2010
- Developed strategic plans to meet client needs, resulting in 25% increased client retention.
- Implemented sales strategies for significant market penetration in top 50 Key Accounts
- Mentored junior account managers, contributing positively towards team growth.
- Organized training sessions for staff on account management best practices, driving professional development.
- Successfully retained high-value customers through proactive relationship management techniques.
Professional Service Officer
Pfizer
Delhi
08.2002 - 04.2006
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by 30% by resolving issues promptly and efficiently
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
MBA - Business Administration
Dr. APJ Abdul Kalam Technical University
Lucknow 03.2000 - 6 2002
Bachelor of Science - PCB General Science
University Of Kashmir
Srinagar 03.1997 - 12 1999
Skills
- Facilities management proficiency
- Strong decision-making prowess
- Compliance with regulatory standards
- Stake holder Engagement & collaboration
- Strategic Operational Leadership
- KPI development
- Health regulatory compliance
- Operational planning and forecasting
- Risk and opportunity management plan
- Project planning and scheduling
- Contract negotiations
- P and L management
Certification
- Lean Six Sigma Certification, Consul for lean six sigma certification, 05/01/23, 11/30/23
- Mandatory SANS Information & Cyber Security awareness Training, SANS, 05/01/24, 05/31/24
- L3-Advanced Child Protection Awareness Training Course, RAW, 03/01/24, 03/31/24
- Heart Work -EMOTIONAL INTELLIGENCE, CCM, 12/01/16, 12/31/16
- Advance Negotiation Skills, TACK, 01/01/14, 01/31/14
- Certified Fire warden, Safer Fire Safety Consultancy, 04/01/23, 04/30/23
- Certified First Aider, Dubai Police Academy, 02/01/23, 02/28/23
Languages
Urdu
Native
English
Proficient
C2
Hindi
Proficient
C2
Arabic
Beginner
A1
Kashmiri
Proficient
C2
Timeline
Manager Operations
Aldar Education
07.2022 - 03.2025
Area Manager Operations
Neopharma LLC
07.2017 - 08.2021
District Manager
Sanofi
05.2011 - 06.2017
Key Accounts Manager
Baxter India Limited
03.2006 - 02.2010
Professional Service Officer
Pfizer
08.2002 - 04.2006
MBA - Business Administration
Dr. APJ Abdul Kalam Technical University
03.2000 - 6 2002
Bachelor of Science - PCB General Science
University Of Kashmir
03.1997 - 12 1999
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