SYED Faizan
Abu Dhabi,United Arab Emirates
Summary
IT professional with expertise in Active Directory, Microsoft Exchange, and Office 365 administration. Proficient in CISCO CUCM, Fortinet, and network troubleshooting, ensuring seamless system integration. Skilled in Fujifilm PACS, RIS administration, and IT asset management. Proven leadership in enhancing IT vendor relationships and team collaboration.
Overview
4
4
years of professional experience
4033
4033
years of post-secondary education
Work history
IT Support Specialist
Yas Clinic / ADSCC
Abu Dhabi, United Arab Emirates
03.2022 - 11.2025
- Resolved technical issues for over 600 employees, enhancing productivity by 20%.
- Implemented new IT systems to boost efficiency by 15%.
- Managed Active Directory tasks to ensure secure access control and user management.
- Led team of 4 junior IT specialists, improving overall team efficiency by 10%.
- Streamlined troubleshooting processes to optimize system performance.
- Coordinated IT projects to ensure on-time completion and within scope requirements.
- Provided remote support for timely resolution of technical issues across multiple locations.
- Assisted with maintenance and troubleshooting of PACS systems, ensuring operational reliability.
- Supported basic PACS administration tasks, facilitating efficient image storage and retrieval.
- Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
- Negotiated with vendors for cost-effective procurement of necessary hardware and software tools.
- Streamlined operations through implementation of efficient IT protocols.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
Desktop Support Engineer
Thumbay University Hospital
Ajman, United Arab Emirates
01.2022 - 03.2022
- Resolved technical issues for over 200 employees, minimising downtime.
- Assisted in implementation of new IT systems, reducing system errors by twenty-five per cent.
- Collaborated with IT team to achieve quarterly targets, meeting 100% of objectives.
- Provided IT support to enhance user experience across organization.
- Adhered strictly to company's IT policies whilst handling sensitive data, promoting secure environment.
- Maintained up-to-date knowledge of emerging technologies for continuous learning.
- Managed stock level of IT equipment effectively to avoid supply shortages.
Education
Bachelor Of Computer Application - BCA
IBVE
Mangalore, India 01.2017 - 01.2019
Secondary High School - Information Technology
IBVE
Mangalore, IndiaHigh School -
IBVE
Mangalore, IndiaSkills
- Active Directory and Microsoft Exchange
- CISCO CUCM and Fortinet
- Fujifilm PACS and RIS administration
- IT asset management
- Software installation and configuration
- Problem solving and troubleshooting
- Remote support and help desk systems
- Team leadership and collaboration
- System integration and upgrades
- Office 365 administration
- VPN setup and management
- TightVNC and remote access tools
- Health information systems (HIS)
- Network troubleshooting
- System configuration
- User account management
- Technical issue resolution
- Problem-solving
- IT vendor relationship management
- Mobile device support
- End user support
- Time management
- Team leadership
- Hardware troubleshooting
STRENGTHS
- Technical Skills: Deep knowledge of various IT systems, tools, and technologies, including network management, and system administration.
- Problem Solving: Exceptional at diagnosing and resolving complex technical issues swiftly, ensuring minimal disruption to users and systems.
- Strong Communication Skills: Ability to explain technical issues clearly to non-technical users and provide effective support.
- Team Collaboration: Works well with other IT professionals and departments to achieve common goals, share knowledge, and solve problems collectively.
- Adaptability: Able to quickly learn and adapt to new technologies and changing environments, staying current with industry trends and advancements.
LANGUAGES
English
Native
Hindi
Native
Urdu
Native
Kannada
Native
Malayalam
Beginner
Timeline
IT Support Specialist
Yas Clinic / ADSCC
03.2022 - 11.2025
Desktop Support Engineer
Thumbay University Hospital
01.2022 - 03.2022
Bachelor Of Computer Application - BCA
IBVE
01.2017 - 01.2019
Secondary High School - Information Technology
IBVE
High School -
IBVE