Syed Fazal
Ajman
Summary
Highly skilled and results-driven car procurement manager with a proven track record of successfully managing the acquisition process for organizations. Possesses in-depth knowledge of the automotive industry, market trends, and supplier networks. Demonstrates expertise in developing and implementing effective procurement strategies to optimize cost savings and ensure timely delivery of vehicles. Strong negotiation and contract management abilities, coupled with exceptional analytical and problem-solving skills. Collaborative team player with excellent communication and relationship-building capabilities. Committed to maintaining compliance with regulations and internal policies while driving continuous improvement in car procurement operations.
Overview
7
7
years of professional experience
Work History
Procurement Manager & Service Head
AUTO CHOICE UNLIMITED
10.2016 - Current
- Customer Consultation: Welcome customers, establish rapport, and actively listen to their vehicle preferences and requirements
- Vehicle Presentation: Showcase a variety of pre-owned vehicles to customers, providing details on features, specifications, and condition
- Test Drives: Arrange and accompany customers on test drives, answering questions and addressing concerns
- Sales Process: Guide customers through the sales process, including negotiating prices, financing options, and trade-ins, if applicable
- Documentation: Assist customers with the necessary paperwork, including sales contracts, loan applications, and vehicle registrations
- Customer Education: Educate customers about extended warranties, service contracts, and aftermarket products
- Follow-Up: Maintain communication with prospective and existing customers to ensure a positive buying experience
- Inventory Management: Keep updated on available inventory, pricing, and promotions
- Customer Satisfaction: Strive to achieve high levels of customer satisfaction and retention through excellent service.
Process Developer
GE MONEY SERVICING GEMS
- Membership Management: Administer and maintain corporate auto club memberships for employees
- Handle enrollment, renewals, and cancellations efficiently
- Ensure accurate record-keeping of member information
- Roadside Assistance: Provide 24/7 roadside assistance services to corporate members
- Dispatch tow trucks, locksmiths, and other service providers as needed
- Coordinate emergency assistance for breakdowns, accidents, and other incidents
- Customer Support: Offer a dedicated customer support team for corporate members
- Address inquiries, service requests, and issues promptly and professionally
- Maintain clear communication channels for assistance
- Reporting and Analytics: Provide regular reports and analytics to corporate clients
- Share data on service usage, response times, and incident trends
- Use data to identify areas for improvement and cost-saving opportunities
- Continuous Improvement: Seek feedback from corporate clients to enhance services
- Implement process improvements to enhance efficiency and customer satisfaction
- Stay informed about industry trends and innovations.
Subject Matter Expert
AEGIS AN ESSAR ENTERPRISE
- BellSouth, which is now part of AT&T, provides a range of telecommunications services, including internet, TV, phone
- Service Installation and Activation: Pre-Installation Planning: Assess the customer's needs and confirm service availability
- Installation Appointment: Schedule a convenient installation time with the customer
- On-Site Installation: Deploy and configure the necessary equipment (e.g., modem, router) and activate the services
- Service Testing: Ensure all services (internet, TV, phone) are functioning correctly
- Customer Education: Brief the customer on how to use the services and troubleshoot common issues
- Technical Support and Troubleshooting: Customer Inquiry Handling: Respond to customer inquiries, issues, and service outages
- Remote Support: Provide remote assistance for technical problems, including internet connectivity issues or TV service disruptions
- On-Site Support: Dispatch technicians to customers' premises for complex issues that cannot be resolved remotely
- Troubleshooting Guidelines: Follow standardized troubleshooting procedures to diagnose and fix problems efficiently.
Education
B.A.L.L.B - JUDICIARY
Acharya Nagarjuna University
Vijayawada06.2021
Skills
- Report Analysis
- Schedule Coordination
- Presentations
- Trend Tracking
- Paperwork Processing
- Inventory Management
- Call Management
Timeline
Procurement Manager & Service Head
AUTO CHOICE UNLIMITED
10.2016 - Current
Process Developer
GE MONEY SERVICING GEMS
Subject Matter Expert
AEGIS AN ESSAR ENTERPRISE
B.A.L.L.B - JUDICIARY
Acharya Nagarjuna University
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