Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SYED KALEEM

SYED KALEEM

Dubai

Summary

Results-driven Forex Dealer with 15+ years of experience in high-volume currency operations, risk mitigation, and client servicing within leading UAE financial institutions. Proven ability to streamline operations, strengthen client relationships, and drive revenue growth through strategic currency trading. Recognized for initiative, accuracy, and leadership in dynamic environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Banknote Forex Dealer

Emirates NBD
07.2008 - Current
  • Successfully achieved and exceeded the set targets under the Foreign Currency (FCY) Sales Contest for the years 2021 and 2025, contributing significantly to branch revenue growth.
  • Increased customer satisfaction by maintaining a consistent record of providing competitive and timely exchange rates.
  • Played a key role in reducing market risk exposure by proactively managing multi-currency positions and making strategic decisions.
  • Recognized by senior management for building and maintaining strong client relationships, contributing to business retention and growth.
  • Resolved over 98% of dealing desk complaints within 24 hours, directly improving client confidence and service quality.
  • Led successful onboarding and training of new staff on the use of multicurrency machines (EMA), improving service speed and accuracy.
  • Manage currency trading transactions and customer requirements across branches.
  • Liaise with local exchange houses to negotiate favorable FX rates.
  • Monitor and adjust hard currency positions to mitigate risk.
  • Coordinate operations across branches, cash logistics, and dealing desk.
  • Investigate and troubleshoot issues related to EMA machines.

Assistant Branch Manager

UAE Exchange Centre LLC
09.2004 - 06.2008
  • Promoted to Assistant Branch Manager within 2 years due to excellent performance and leadership.
  • Increased profit margins by optimizing foreign currency trading strategies and closely monitoring FC margin performance.
  • Successfully trained and mentored 15+ new employees, many of whom moved into leadership roles.
  • Reduced branch cash discrepancies by 30% through implementation of tighter compliance checks and surprise audits.
  • Consistently achieved operational targets, resulting in recognition from regional management.
  • Supervised daily cash operations and vault funding.
  • Managed foreign currency dealings with banknote divisions.
  • Built and nurtured high-value client relationships.
  • Conducted internal audits and ensured branch-level compliance.
  • Facilitated day-end reconciliation and team performance reviews.

Education

Bachelor’s Degree -

Dr. Zakir Hussain College of Arts & Science
01.2003

Intermediate - MPC (Maths, Physics, Chemistry)

Sri Chaitanya Junior College
01.2000

Secondary School Certificate - undefined

Deepti High School
01.1998

Skills

  • Efficient at acquiring new skills
  • Consistently reliable
  • Collaborative team member
  • Problem solver

Certification

  • Awarded GEM Sapphire Award for the year 2018.
  • Attained CAP Certificate from Learning & Development (L&D) in 2017.
  • Completed Certificate in Forex & Money Markets from EIBFS in 2018.

Timeline

Banknote Forex Dealer

Emirates NBD
07.2008 - Current

Assistant Branch Manager

UAE Exchange Centre LLC
09.2004 - 06.2008

Intermediate - MPC (Maths, Physics, Chemistry)

Sri Chaitanya Junior College

Secondary School Certificate - undefined

Deepti High School

Bachelor’s Degree -

Dr. Zakir Hussain College of Arts & Science

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SYED KALEEM