SYED MOHSIN ALI SHAH
Sharjah
Summary
Experienced in client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Advisor
Trade Karo
02.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Analyze market trends and client portfolios to recommend appropriate trading strategies.
Account Manager
Du telecom
06.2017 - 01.2024
- Built and maintained strong relationships with key clients to improve satisfaction and retention.
- Created and executed account plans to meet and exceed revenue targets.
- Collaborated with internal teams to deliver client-focused solutions and support long-term partnerships.
- Identified new sales opportunities within key accounts, contributing to revenue growth.
- Monitored account performance and prepared reports to support decision-making.
Sales and marketing manager
Vertex delivery services llc
06.2017 - 01.2023
- Analyzed customer data and campaign performance to drive improvements.
- Launched new products and expanded market reach with strong project planning.
- Produced promotional content with creative copywriting and photo editing.
- Conducted market research to understand customer segments and advised on marketing strategy.
- Supervised marketing and planning activities to achieve company goals.
- Developed partnerships with high-profile clients to enhance brand reach.
Account customer service executive
Coca-cola company
02.2017 - 05.2017
- Delivered excellent customer service by promptly responding to queries and complaints.
- Exceeded service targets by offering detailed product advice and support.
- Handled live chat queries within strict timeframes.
- Developed loyalty programs to build strong customer relationships.
- Maintained accurate customer records and monitored compliance with service standards.
- Participated in meetings to discuss sales targets and performance metrics.
Team leader
Lebanese computers
08.2005 - 01.2010
- Led and motivated employees to improve productivity and efficiency.
- Managed customer complaints to maintain high service standards.
- Trained staff in customer service best practices and complaint resolution.
- Minimized response times for resolving order holds by liaising with departments.
- Set and monitored weekly sales targets for operational teams.
- Promoted effective communication to foster teamwork.
Education
Master of Business Administration (MBA) -
Punjab University
05.2005
Skills
- Account management
- Teamwork and collaboration
- CRM systems
- Sales development
- Issue resolution
- Team Training
- Goals and performance
- Documentation and reporting
- Customer relationship management (CRM)
- Sales reporting
- CRM software
- Strategic planning
- Client relationship management
- Relationship building
Certification
- Business management with accountancy (Center of Excellence, UK)
- Diploma in artificial intelligence operations (AIOPS) (Center of Excellence, UK)
- Anti Money Laundering in process (Future Target Institute, Dubai)
LANGUAGES
English Advanced
Punjabi Proficient
Urdu Native
Hobbies and Interests
Innovation Enthusiast, Analytical Thinking, Continuous Learning, Emerging Technologies
MY TIME
- Client Management & Sales: 50%
- Continuous Learning: 20%
- Volunteering & Team Support: 15%
- Personal Projects & Innovation: 15%
Exploring emerging technologies Volunteering for team initiatives Content creation & social media
- Exploring Emerging Technologies
Stay updated on AI, automation, and telecom trends through webinars and articles to stay ahead in the digital space. - Volunteering for Team Initiatives
Actively support internal team events, training sessions, and employee engagement activities. - Content Creation & Social Media
Enjoy producing short-form videos, captions, and graphics—especially for platforms like TikTok, Instagram, and Threads. - Photography & Visual Design
Passionate about mobile photography and editing, often used to support marketing efforts and visual campaigns. - Personal Development & Online Learning
Regularly pursue short courses in customer experience, data analysis, and communication skills. - Travel & Cultural Exchange
Love discovering new cultures and ways of communication, which enhances adaptability in global client environments.
Timeline
Financial Advisor
Trade Karo
02.2024 - Current
Account Manager
Du telecom
06.2017 - 01.2024
Sales and marketing manager
Vertex delivery services llc
06.2017 - 01.2023
Account customer service executive
Coca-cola company
02.2017 - 05.2017
Team leader
Lebanese computers
08.2005 - 01.2010
Master of Business Administration (MBA) -
Punjab University
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