Syed Naimath
Dubai,U.A.E
Summary
Experienced banking operations professional with a strong background in payments, compliance, and process improvement. Committed to enhancing organisational success through innovation and value-added financial solutions. Pursuing opportunities for career advancement while driving operational efficiency and continuous growth.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Officer - Team Lead Payments Investigation
Dubai Islamic Bank
Dubai
2008.07 - Current
- Managed team of 10+ staff handling payment investigations day to day.
- Investigated inbound and outbound payments and answered queries within turnaround time.
- Supported corporate and business banking branches plus call-centre remittance investigations.
- Reviewed and updated operational procedures for best practices and regulatory compliance.
- Conducted employee evaluations and reviews to recommend areas for improvement.
- Investigated complaints and took corrective actions to improve service quality.
- Developed and maintained relationships with community leaders for local engagement initiatives.
- Guided processors to route payments using valid correspondent banks and details.
- Coordinated with treasury to rectify exchange issues for premier customers.
- Handled remittance enquiries from local and international banks effectively.
- Investigated payment desk cases, including non-receipt cancellations and fraud queries.
- Leveraged relationships with local and foreign banks to resolve remittance issues.
- Contacted business counterparts to address payment queries and complete follow-up.
- Coordinated with reconciliation to clear outstanding remittance entries in nostro accounts.
- Resolved nostro and vostro reconciliation issues and settled remittance entries.
- Reconciled inward and outward remittance suspense accounts accurately.
- Reconciled standing order payments executed against swift messages.
- Processed swift payment formats for fts ipi ipp postings correctly.
- Applied ua efts payment formats and followed central bank guidelines.
- Tracked swift alliance bankers almanac and used gpi tracker daily.
- Well versed with Pacs.008/MT/CB message types.
- Posted correct routings and accounting entries for remittance transactions promptly.
- Responded to ofac filter queries with appropriate checks and responses.
- Prepared query investigation process and policy documents with updates applied.
- Prepared automated swift and ua efts query documentation in dib systems.
- Produced monthly query desk mis for management review purposes.
- Produced monthly gl reconciliations and operational loss statements for records.
- Closed audit report observations after completing investigations thoroughly.
Accountant
TAMEER HOLDING INVESTMENT
Dubai
2006.04 - 2008.07
- Prepare payable invoices by matching purchase orders and verifying addresses, codes, amounts.
- Check files for previous payments and resolve discrepancies before processing.
- Determine, verify, and post general ledger entries, then file complete records.
Accounts Assistant
Phoenix Film Productions
Dubai
2005.09 - 2006.04
- Managed daily billing and finance administration to ensure accurate and timely financial reporting.
- Executed cash control tasks and compiled data for comprehensive reports and documentation.
- Coordinated financial information across multiple sources to facilitate regulatory filings and audits.
Education
Bachelor of Commerce - Commerce
Osmania University
Hyderabad, India 2000.01 - 2003.01
Skills
Motivated banking professional with strong communication, analytical, and problem-solving skills Recognised as collaborative team player with strong work ethic, adaptability, and passion for continuous learning Committed to delivering operational excellence, driving process improvements, and building effective relationships with customers, colleagues, and stakeholders
Languages
English
Fluent
Arabic
Elementary
Urdu
Fluent
Certification
PROFESSIONAL CERTIFICATIONS & TRAINING
• Certified Six Sigma Green Belt – Institute of Sigma Learning (February 2019)
• Lean Six Sigma and Its Application in Banking – Emirates Institute for Banking and Financial Studies (EIBFS), Dubai (April 2018)
• Analytical Thinking and Creative Problem Solving – Formatech, Dubai (November 2017)
• Treasury Management for Non-Treasury Staff – EIBFS, Dubai (May 2017)
• Stress Management – EIBFS, Dubai (June 2015)
• Operational Risk Management Best Practices – Dubai Islamic Bank (April 2012)
• Risk & Compliance Product Certification (Fiserv) (December 2011)
• Team Building Program Certification (October 2010)
Accomplishments
AWARDS & RECOGNITION
• Recognized for effort & support to Champions Team (Feb 2026)
Outstanding performance & valuable contributions to the RPA project (July 2025)
Best Support Employee (Annual) – Dubai Islamic Bank (February 2017)
• Best Support Employee (Q1) – Dubai Islamic Bank (May 2016)
• Best Effort in Global Banking Operations (GBO) – Dubai Islamic Bank (October 2014)
• Recognized for Sincere Efforts and Outstanding Contribution to Branch Remittance Operations (September 2009)
PROFESSIONAL ACHIEVEMENTS - RECENT
PROFESSIONAL ACHIEVEMENTS @ Dubai Islamic Bank
• Led the implementation of Query Investigation Case Management workflows in collaboration with vendor and IT teams, enhancing operational efficiency and case tracking capabilities across the organization (2024).
• Spearheaded the implementation of Robotic Process Automation (RPA) for remittance payment reversals by coordinating with vendor and IT stakeholders. Defined process flows, testing parameters, and execution frameworks, resulting in fully automated, error-free BOT reversals with zero manual intervention (2025).
• Developed and implemented enterprise-wide CRM process workflows, enabling seamless collaboration and workflow management among multiple business stakeholders across the bank (2025).
References
References available upon request.
Timeline
Senior Officer - Team Lead Payments Investigation
Dubai Islamic Bank
2008.07 - Current
Accountant
TAMEER HOLDING INVESTMENT
2006.04 - 2008.07
Accounts Assistant
Phoenix Film Productions
2005.09 - 2006.04
Bachelor of Commerce - Commerce
Osmania University
2000.01 - 2003.01