Syed Riyaz Ahamed
Al Ain,United Arab Emirates
Summary
Dedicated professional with a target-centric approach, effectively leveraging task force capabilities to meet objectives. Proven ability to build strong client relationships and adapt to dynamic environments. Creative and self-motivated, consistently pursuing career goals focused on continuous improvement and success.
Overview
28
28
years of professional experience
Work history
BRANCH IN-CHARGE
Eros Electricals
Al Ain, UAE
01.2011 - 09.2025
- Lead Al Ain branch operations, ensuring alignment with organisational goals.
- Monitoring and guiding team performance to achieve monthly targets.
- Managing relationships with organised accounts and independent retailers in the region.
- Getting daily updates from team members to motivate and meet expectations.
- Achieving assigned targets in home appliances and electronics sectors.
- Directing promotional activities and branding displays across OR accounts.
- Submitting GV and PRS claims punctually to maintain compliance.
- Generating weekly and monthly sales reports for strategic analysis.
- Oversee daily branch operations ensuring adherence to safety and quality standards.
ASSISTANT MANAGER- for SALEM ZONE
Tata Teleservices Limited
Salem, India
01.2003 - 01.2010
- Led a team of six in customer service and retail management across 12 locations.
- Oversaw distributor and CCC agency operations in Salem zone.
- Achieved assigned targets for all retail outlets and stores.
- Monitored daily installation and activation processes to ensure completion rates of 100%.
- Managed soft and hard collections to enhance revenue flow.
- Executed effective retention activities and churn control initiatives.
- Delivered product training to DSAs, collection agencies, and retail outlets.
- Resolved customer complaints promptly to maintain satisfaction.
Customer Support Executive
Dishnet DSL Limited
, India
02.2000 - 03.2003
- Led customer care activities, managing a team of 4 members.
- Resolved customer complaints and queries efficiently.
- Ensured compliance with customer satisfaction standards through diligent follow-up.
- Generated new leads, achieving assigned sales targets consistently.
- Responded to customer emails within 24 hours.
- Coordinated with distributors and dealers to streamline operations.
- Processed new applications, liaising with technical department for swift resolution.
- Prepared and submitted regular MIS reports to head office.
Accounts Assistant
Page Me
, India
02.1999 - 01.2000
- Managed day-to-day financial transactions using accounting software.
- Oversaw bank transactions to ensure accuracy and compliance.
- Generated monthly rental bills for timely customer invoicing.
- Supervised rental collection executives to optimise cash flow.
- Compiled fortnightly and monthly rental collection reports for management review.
- Prepared bank reconciliation statements and petty cash summaries.
- Distributed commission payouts to dealers efficiently.
- Assisted in salary distribution for branch employees, ensuring accuracy.
Paging Service Operator
Page Me
, India
10.1997 - 01.1999
- Managed customer messaging processes to ensure timely communication.
- Prepared weekly shift charts for operators to optimise staffing.
- Issued reminder messages and calls based on customer requests.
- Compiled and submitted daily call reports for performance tracking.
- Resolved customer complaints and queries to enhance satisfaction.
- Engaged with overdue customers to facilitate dues collection.
- Oversaw administrative activities to support operational efficiency.
Education
MBA - Ongoing
B. Com - undefined
Bharathiar University
Higher Diploma - Software Engineering
Aptech Computer Education
Skills
- Capability to take efficient work from the given task force
- Efficiency in building relationships with clients
- Flexible attitude with changing environment
- Creative abilities
- Self motivation
- Dedication towards work
- Discipline
- Diligence
- Target centric approach
Accomplishments
- Successfully managed branch operations at Eros Electricals across Abu Dhabi and Al Ain, achieving consistent sales targets.
- Led a sales team of promoters and guided them to exceed monthly goals.
- Streamlined service operations and improved complaint resolution time within TAT.
- Oversaw distribution and retailing of major brands like Hitachi, Midea, TCL, and more.
- Delivered multiple Six Sigma projects for process improvement and efficiency.
Personal Information
- Passport Number: E 2265367
- Nationality: Indian
- Marital status: Married
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
BRANCH IN-CHARGE
Eros Electricals
01.2011 - 09.2025
ASSISTANT MANAGER- for SALEM ZONE
Tata Teleservices Limited
01.2003 - 01.2010
Customer Support Executive
Dishnet DSL Limited
02.2000 - 03.2003
Accounts Assistant
Page Me
02.1999 - 01.2000
Paging Service Operator
Page Me
10.1997 - 01.1999
B. Com - undefined
Bharathiar University
Higher Diploma - Software Engineering
Aptech Computer Education
MBA - Ongoing
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