Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Certification
Timeline
Generic
Syed Saif

Syed Saif

IT Support Engineer
Dubai,DU

Summary

Resourceful Cisco-certified Mid Level Network Engineer committed to performing assigned task while working in a fast-paced environment. Adept at identifying system performance and operational issues. Specialize in designing implementing and maintain networking infrastructures.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

IT Support Engineer

Merit Nano Digital Solutions
05.2021 - 07.2025
  • Maintain thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)
  • Design, setup and configure complex switching environments
  • Maintain thorough understanding of Local Area Networking
  • Assist in the design of multi-server environments including IP address schemes, DNS.
  • Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
  • Install, configure and troubleshoot wireless access points and controllers (Cisco and Aruba ).
  • Provide telephone support related to networking or connectivity issues.
  • Handle real time network issues and keeping track on them via incidents and service requests.
  • Basic configuration and troubleshooting on F5 load balancer.
  • Network processing, centralized and distributive network connection Installing, configuring, and administering network technologies.
  • Vlan and switchport Configuration (allow, create, remove), IP configuration (provide, release), VPN Management.


  • Configuring testing switches and routers. planning system utilization workstations, Host and network planning.
  • Maintaining access points, WIFI Aps with data center
  • Good experience in Cisco Nexus 5K, 3K, and 7K switches in a production environment
  • Design and Planning all the network requirements and designing the network architecture.
  • Selecting appropriate Nexus switch models based on performance, scalability, and feature requirements.
  • Planning network topology, including VLANs, subnets, and routing protocols.
  • Installing and physically setting up the Nexus switches. - Configuring basic switch settings such as hostname, IP addresses, and management interfaces.
  • Setting up VLANs, trunks, and access ports. - Implementing VPC (Virtual Port Channel) for link redundancy and load balancing.
  • IP Management: Reserving, releasing & managing IP address using Infoblox.
  • Switchport configuration: Configuring the new switchports, removing & managing the entire configuration.
  • Vlan Management: Creating, managing & allowing of the vlans in the required switches. Routing: Good experience in ISR router and Configuring the backup routes.
  • Firewall: Port opening using Palo Alto, ASA firewall, Fortigate firewall & managing firewalls rules. ASA firewall – Adaptive Security Device Manager (ASDM), Cisco Security Manager (CSM)
  • PROJECT: Kadaster
  • Project: Eneco - BNL

Network Support Engineer

Bharath Airtel Pvt ltd
03.2019 - 04.2021
  • Experience in providing technical support for software, operating systems, and networking tools.
  • Knowledge in ticketing tool handling, ticket follow up
  • Provide timely support for software related issues, responding to and solving more than 50 weekly tickets
  • Coordinating with vendors for resolving issues
  • Resolving users issues over chat ,email and phone
  • Performing remote troubleshooting
  • Network processing, centralized and distributive network connection Installing, configuring, and administering network technologies.
  • Install and configure, desktop, laptop and associated peripherals and related software.
  • Working under Pan India It support.
  • Monitored & Managed Network of Pan India.
  • Providing online help branches users through NetMeeting and Remote Desktop connection tools.
  • Schedule and Taking Backup of User Data.
  • Creating and Maintain Users and groups for windows Authentication, Assigning user rights etc.
  • Troubleshooting Day to Day problems and configuration For server and user software and Providing Solution to user.
  • Maintaining Router, Switch, server, Leased Line, ISP line.
  • Network administration of windows server along with troubleshooting WAN connectivity issues.
  • Managed internal LAN setup within the office and provided support for all the server, Desktop, and Laptop of clients.
  • Handling and Administering of Antivirus server, Quick Heal, Admin Console, File and Printer.
  • Co-ordination with offshore team and third-party vendors for break-fix.
  • Security Devices Register New user biometric fingerprint and configure in HRM server & Software.
  • OS installation like windows 7, 8, 10, ubuntu, kali linux, centos.
  • Flexibility to work in on-call support for critical issues during weekend/after business hours.
  • Maintaining end user accounts, password resets/unlocks, and support.
  • Excellent troubleshooting skills on desktop, Laptop, windows operating system and hardware issues.
  • Experience in hardware knowledge (Dell, HP, IBM Desktop), basics hardware (Server, storage device, Network device, Firewall, Cabling etc...) and Troubleshooting Network issues.
  • Provide technical assistance to Authorized users.
  • Knowledge of experience with end user computing devices.
  • Experience of networking troubleshooting Ethernet and IP configuration.
  • Ready to work on 24/7 shift.
  • Responding to queries via chat, email, or phone.
  • Remotely accessing hardware or software for user to make changes and fix problems.
  • Basic PC and peripheral hardware troubleshooting (including printer & scanning Device).
  • Project : IKANO

Education

Master of Technology - Embedded Systems

Bharath Institute of Higher Education & Research
01-2018

Bachelor of Engineering - Electronic & Communication Engineering

Saveetha School of Engineering
01-2016

Skills

    • Routing/ WAN: EIGRP, OSPF, RIP, BGP, PBR, routeredistribution, IP Routing, HDLC, PPP, Multilink, ISDN, VoIP, QoS

    • Switching: Vlan, VTP, STP, Etherchannel, HSRP, VRRP

    • Routing/ WAN: EIGRP, OSPF, RIP, BGP, PBR, routeredistribution, IP Routing, HDLC, PPP, Multilink, ISDN, VoIP, QoS

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Disclaimer

All the details provided above are true to the best of my knowledge. Should I be selected into the company, I promise that I would exhibit the utmost sincerity and top notch creativity in observing and solving the various puzzles that exist as hurdles in my field of work.

Personal Information

Certification

CCNA - Cisco Certified Network Associate

Timeline

IT Support Engineer

Merit Nano Digital Solutions
05.2021 - 07.2025

Network Support Engineer

Bharath Airtel Pvt ltd
03.2019 - 04.2021

Bachelor of Engineering - Electronic & Communication Engineering

Saveetha School of Engineering

Master of Technology - Embedded Systems

Bharath Institute of Higher Education & Research

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Syed SaifIT Support Engineer