SYED USMAN
Sharjah,united arab emirates
Summary
Experienced debt collection specialist with a strong background in debt negotiation, record-keeping, and repayment plan negotiating. Adept at customer research and employing effective debt collection techniques while maintaining a thorough understanding of bankruptcy laws. Skilled in developing collection strategies with empathy and understanding, demonstrating patience and calmness in all interactions. Committed to clear communication to achieve successful resolutions and support financial stability for clients.
Experienced Senior Collections Officer, recognised for exceptional problem-solving and communication skills. Improved collection processes, leading to increased recovery rates and reduced overdue accounts. Fostered positive client relationships, resulting in higher customer satisfaction and retention.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR COLLECTION OFFICER
TAHSEEL HADAF AL KHALEEJ DEBT COLLECTION L.L.C
Sharjah, UAE
11.2021 - 03.2025
- Keep track of assigned accounts to identify outstanding debts
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Send proposals for restructure and flexible payment plans to the manager of collections
- Daily reporting of collections portfolio progress to the relevant manager
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtor's unwilling or unable to pay when necessary
- Managed multiple accounts to ensure timely collection of outstanding debts.
- Handled complex case files diligently, achieved satisfactory outcomes.
- Negotiated win-win solutions for improved customer relationships and successful recoveries.
- Adhered strictly to data protection regulations during all communications, maintaining company reputation for professionalism and integrity.
- Addressed and resolved customer disputes to support favourable collection rates.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Exceeded collection target goals with assertive communication and negotiation skills.
Education
Associate's degree - COMMERCE
KAIRALEE NIKETHAN PRE-UNIVERSITY COLLEGE
India, Bengaluru 08.2011 - 05.2013
Secondary school leaving certificate -
ST.Patricks high school
India, Bengaluru 04.2010 - 05.2011
Skills
- Debt negotiation
- Record-keeping
- Repayment plan negotiating
- Customer research
- Debt collection techniques
- Bankruptcy laws understanding
- Collection strategies
- Empathy and understanding
- Patience and calmness
- Clear communication
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Languages
Hindi
Kannada
Tamil
English
Personal Information
- Date of birth: 06/11/95
- Nationality: Indian
- Visa status: Employment
Timeline
SENIOR COLLECTION OFFICER
TAHSEEL HADAF AL KHALEEJ DEBT COLLECTION L.L.C
11.2021 - 03.2025
Associate's degree - COMMERCE
KAIRALEE NIKETHAN PRE-UNIVERSITY COLLEGE
08.2011 - 05.2013
Secondary school leaving certificate -
ST.Patricks high school
04.2010 - 05.2011
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