SYED WASEEM AHMED
Dubai,UAE
Summary
Accomplished logistics and courier coordination specialist with a strong track record in vendor management and contract negotiation. Expertise in process optimisation, customer relationship management, and inventory management, driving efficiency and enhancing service delivery. Proficient in data analysis and performance reporting, ensuring regulatory compliance and effective fleet management. Committed to leveraging skills to optimise operations and support organisational growth.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Senior Executive - Marketing cum Operations
The Professional Couriers
Chennai, India
04.2008 - 01.2026
- Led corporate and institutional sales initiatives, contributing to consistent revenue growth.
- Generate weekly & monthly reports and submit
the same for management review. - Responded to customer inquiries & resolved any
issues related to shipments. - Managed end-to-end client lifecycle: onboarding rate negotiation, renewal and retention.
- Handle multiple sales inquiries simultaneously,
assess client needs, provide quotations, and determine pricing
strategies. - Prepared shipment details for audit purposes and
scheduled delivery appointments for clients. - Handled key accounts across government, banking, pharmaceutical, IT, education and SMES.
- Prepared and processed necessary shipping documents, such as
invoices, packing lists, and customs declarations. - Coordinated daily operations and service execution across 12 branches.
- Monitor logistics and transportation processes to ensure timely
delivery of goods. - Co-Ordinate with the Supplier & transporter for
the pickup of the cargo & Co-Ordinate with the Consignee for
delivery the cargo. - Co- ordinate & hand over the Job card to the
operation for further procedure. - Arranged and Ensured timely daily pickup, delivery performance, and service SLAS.
- Reduced customer complaints through proactive engagement
- Coordinate with our Operation and Consignee for
Delivery of the cargo to their Warehouse.
Assistant PRO
Thrifty Car Rental
Abu Dhabi, UAE
02.2007 - 03.2008
- Managed traffic violation fines and customer coordination for lease and walk-in clients.
- Allocated, monitored, and recharged Salk (toll) tags.
- Maintained regulatory and compliance data for 3,000+ vehicles.
- Coordinated trade licensing, fines and documentation with UAE authorities.
- Handled confidential information, maintaining discretion and integrity.
- Compiled data to generate comprehensive reports.
- Sustained high levels of organisation with attention to detail.
- Maintained digital database, enhancing ease of access to information.
- Drafted business letters and emails to facilitate clear communication.
Showroom Manager
Al Bishry Systems Technology Centre
JED, KSA
09.2003 - 09.2006
- Managed showroom sales and operations for MK WIRING Devices, GENT Fire Alarm systems.
- Controlled inventory, stock replenishment and vendor coordination.
- Handled daily billing, petty cash handling and sales reporting.
- Improved and satisfied customer service experience and operational efficiency.
- Managed showroom operations efficiently, enhancing customer satisfaction.
- Resolved customer complaints in a timely manner, improving overall customer experience.
Sales cum Collection Executive
EAGLE Greeting Cards
Chennai, India
06.2001 - 07.2003
- Developed dealer and retail network in Chennai North Division.
- General seasonal and bulk orders.
- Coordinated order supply chain and ensured on-time payment.
- Streamlined company policies for improved staff productivity.
- Developed robust business plans to ensure market competitiveness.
- Identified growth opportunities, leading to business expansion.
- Conducted extensive market research for better understanding of competitor strategies .
Education
MBA - Masters of Business Administration
Nandanam Arts College
Chennai, India 03.2009 - 08.2011
BBA - Bachelors of Business Administration
The New College
Chennai, India 03.1998 - 08.2001
Skills
- Logistics and Courier Coordination
- Vendor Management
- Contract Negotiation
- Process optimization
- Customer Relationship Management
- Inventory Management
- Data Analysis
- Performance Reporting
- Fleet Management
- Regulatory Compliance
LANGUAGES KNOWN
English
Proficient (C2)
Arabic
Intermediate
Tamil
Native
Urdu
Fluent
CAREER HIGHLIGHTS (IMPACT SECTION)
- 15 + years of continuous growth in admin, sales and operations roles.
- Managed 12+ branches and coordinated multiple field teams and departments.
- Handled high - value corporate and government clients.
- Maintained long-term contracts and repeat business.
- Managed compliance records for 3,000+ vehicles in UAE.
- Managed Showroom and Warehouse in KSA.
TOOLS & BUSINESS EXPOSURE(TRENDING ADD-ON)
- CRM and client Databases
- MS Excel, Word, outlook and Email Communication
- Billing and Documentation systems
- Service SLA Monitoring
DECLARATION
I hereby declare that all the statements made by me are true & best to my knowledge.
Timeline
MBA - Masters of Business Administration
Nandanam Arts College
03.2009 - 08.2011
Senior Executive - Marketing cum Operations
The Professional Couriers
04.2008 - 01.2026
Assistant PRO
Thrifty Car Rental
02.2007 - 03.2008
Showroom Manager
Al Bishry Systems Technology Centre
09.2003 - 09.2006
Sales cum Collection Executive
EAGLE Greeting Cards
06.2001 - 07.2003
BBA - Bachelors of Business Administration
The New College
03.1998 - 08.2001