BOUCHRA CHARIOUI
Dubai,United Arab Emirates
Summary
Dynamic professional with a comprehensive skill set in sales floor operation, customer loyalty programme creation, and visual display design. Expertise in digital marketing tools and e-commerce platforms enhances brand promotion and customer service efforts. Proficient in inventory control, retail software, and interactive communication, driving effective customer relations and sales techniques. Adept at visual merchandising, budget administration, and complaint handling while ensuring compliance with health and safety regulations. Committed to employee development and fostering a positive shopping experience through innovative strategies.
Overview
10
10
years of professional experience
Work history
Shop Manager
karl lagerfeld, Chalhoub Group
Dubai
05.2022 - Current
- Resolved issues amongst team members, promoting a harmonious working atmosphere.
- Handled customer queries and complaints, fostering a positive shopping environment.
- Worked closely with management to develop effective sales strategies.
- Streamlined inventory management to reduce product wastage.
- Maintained visual merchandising standards, resulting in an attractive store layout.
- Promoted top-selling items on prime locations within the shop floor for heightened visibility.
- Oversaw daily operations in shop, ensuring smooth workflow.
- Conducted regular stock checks for efficient inventory maintenance.
- Trained new members of staff for improved customer service.
- Ensured proper display of products to boost sales appeal.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Created seasonal sales plans with varying stock and promotional strategies.
Sales Executive
Kenzo, Chalhoub Group
Abu Dhabi
09.2018 - 05.2022
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Established strong relationships with key industry players to expand business reach.
- Increased customer engagement by delivering high-quality product demonstrations.
- Championed cross-selling initiatives to maximize sales volume and profit margins.
- Ensured high standards of store presentation through effective visual merchandising.
Shop Manager
Azadea
Dubai, UAE
02.2015 - 12.2017
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Enhanced customer service by training staff in effective communication and problem solving.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
Education
Diploma - Customs Clearance
EADD School
Morocco /2003 - /2005
Bachelor of Science - Science
Imam Malek College
Morocco /2001 - /2002
Skills
- Sales floor operation
- Visual display design
- Digital marketing tools
- Seasonal buying
- Footfall measurement
- E-Commerce platforms
- Fashion design basics
- Inventory control understanding
- Retail software proficiency
- Interactive communication
- Visual merchandising
- Budget administration
- Complaint handling
- Health and Safety regulations
- Employee development
Languages
English
Fluent
Arabic
Native
French
Advanced
Timeline
Shop Manager
karl lagerfeld, Chalhoub Group
05.2022 - Current
Sales Executive
Kenzo, Chalhoub Group
09.2018 - 05.2022
Shop Manager
Azadea
02.2015 - 12.2017
Diploma - Customs Clearance
EADD School
/2003 - /2005
Bachelor of Science - Science
Imam Malek College
/2001 - /2002
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