Syeda Nishath Farha
SH,UAE
Summary
Driven Customer Service Executive with talent for resolving issues and enhancing customer satisfaction. Excelled in managing high-volume inquiries, leading to improved retention rates and positive feedback. Known for creating streamlined processes that boost team performance and operational efficiency.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer service executive
Pioneer Immigration
Business bay, DUBAI
02.2022 - 12.2024
- Responded to customer queries and provided excellent customer service.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Improved customer satisfaction ratings through responsive query resolution.
- Actioned customer feedback to enhance contact centre service provisions.
Front office executive
TELAL HOTEL APARTMENTS
Dubai, UAE
03.2021 - 04.2022
- Managed emergencies effectively, ensuring minimal disruption to guest experience.
- Facilitated effective communication to resolve customer complaints.
- Screened incoming phone calls and relayed detailed messages.
- Enhanced customer satisfaction by providing excellent front desk service.
- Supervised administrative work in office and set goals for staff.
Front Office Senior Executive
NOVA PRIDE HOTEL
, India
04.2018 - 11.2019
- Provide assistance and information to all guests
- Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual needs (likes/dislikes) in order to maintain guest history files and a high level of feedback within the department
- Provide a full cashier and currency exchange service
- Prepare and check-in arrival rooms, in-house guests and departure rooms
- Up sell rooms/suites and cross sell all outlets within the resort
- Be thoroughly knowledgeable of all in-room services, amenities, functions, systems, as well as Opera and Micros
- Coordinate laundry and pressing – collection and delivery, packing and unpacking services as requested
- Reviewed reports from subordinate management to identify areas of opportunity.
Education
Bachelor - commerce
Gitem University
Skills
- Customer needs assessment
- Customer service excellence
- Executive support
- Team leadership
- Empathetic listening
- High-energy personality
- Customer service skills
- Communication skills
- Ability to work under pressure
- IT skills (M/S 0365, Word, Excel,
Languages
English
Fluent
Hindi
Upper intermediate (B2)
Urdu
Native
References
References available upon request.
Timeline
Customer service executive
Pioneer Immigration
02.2022 - 12.2024
Front office executive
TELAL HOTEL APARTMENTS
03.2021 - 04.2022
Front Office Senior Executive
NOVA PRIDE HOTEL
04.2018 - 11.2019
Bachelor - commerce
Gitem University
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