Syeda Sadia Kazmi
Muzaffarabad,Pakistan
Summary
Experienced hotel operations professional with a strong background in customer service and guest satisfaction. Skilled in IDS FORTUNE NEXT and Micros Fidelio, with proven ability to manage TRUSTYOU scores and optimize reservation systems. Demonstrates reliability and adaptability in fast-paced environments, consistently enhancing operational efficiency. Aiming for senior management roles to further improve guest experiences and operational standards.
Overview
2
2
years of professional experience
Work history
Guest Services Agent
Pearl Continental Hotel Muzaffarabad
Muzaffarabad, Pakistan
02.2024 - 01.2026
- Greet guests upon arrival and departure.
- Assist with check-in and check-out processes.
- Handle reservation cancellations and amendments.
- Maintain reservation records accurately.
- Resolve guest complaints and service issues promptly.
- Coordinate with housekeeping, engineering, and F&B for room readiness.
- Process billing and payments efficiently.
- Assist with group bookings and special events.
- Prepare daily front-office reports and update guest information.
- Promote hotel services and upsell when appropriate.
- Ensure compliance with brand standards and health regulations.
- Perform other reasonable job duties as needed.
AYS Officer
Pearl Continental Hotel Muzaffarabad
Muzaffarabad
02.2024 - 01.2025
- Operate telephone switchboard to handle incoming and outgoing calls.
- Process guest requests including wake-up calls and call screening.
- Log guest requests or issues into computer system.
- Answer, record, and address guest calls regarding questions or concerns.
- Receive, record, and relay messages to relevant departments.
- Follow up with guests to confirm satisfaction with requests.
- Provide information about room features, amenities, and local attractions.
- Assist guests with internet access.
- Report accidents, injuries, and unsafe conditions to manager.
- Communicate with clarity and professionalism, adhering to phone etiquette.
- Perform other reasonable job duties as requested by supervisors.
Education
BS - English
Azad Jammu Kashmir University
Pakistan 01.2023 -
Diploma - Front Office Management
NAVTTC Islamabad Gov Pk
IslamabadSkills
- Interpersonal communication
- Leadership coordination
- Customer service expertise
- Time management
- Guest satisfaction focus
- Problem-solving skills
- Operations management
- Hotel software operations
- Record keeping accuracy
- Initiative in dynamic environments
- High standards maintenance
- Query response efficiency
- Language fluency
- Email correspondence proficiency
- Reservation systems knowledge
- Booking systems automation
- Organizational competence
- Promotional activity insight
- Room allocation efficiency
- Cash handling skills
Languages
Urdu - Native
Fluent
Hindko - Native
Fluent
English
Native
Timeline
Guest Services Agent
Pearl Continental Hotel Muzaffarabad
02.2024 - 01.2026
AYS Officer
Pearl Continental Hotel Muzaffarabad
02.2024 - 01.2025
BS - English
Azad Jammu Kashmir University
01.2023 -
Diploma - Front Office Management
NAVTTC Islamabad Gov Pk