Syed Abu Turrab Bukhari
Front Desk Supervisor
Dubai,United Arab Emirates
Summary
Hospitality professional skilled in front office operations and customer relations. Utilises reservation software and time management to deliver efficient service. Trains staff to enhance team performance and guest satisfaction. Focused on utilising expertise to improve operational efficiency and elevate guest experiences.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work history
Front desk supervisor
Accor
Dubai, United Arab Emirates
2025.05 - Current
- Checked-in VIP guests discreetly to maintain confidentiality and privacy.
- Delivered concierge services to ensure guest comfort and satisfaction.
- Assisted guests in their queries, improving overall satisfaction levels.
- Improved customer relations by handling complaints with professionalism and courtesy.
- Trained new employees in using hotel software systems, increasing efficiency on the job.
- Kept reservations systems up-to-date for clear availability management.
- Compiled daily reports detailing revenue, occupancy rates, and other key metrics with diligence resulting in improved business decisions.
Front desk agent
Accor
Dubai, United Arab Emirates
2023.05 - 2025.04
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Delivered excellent customer service by understanding and catering to guests' needs promptly.
- Managed incoming calls, ensuring professional service.
- Coordinated room bookings, maximising occupancy rates.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Bell Boy
Accor
Dubai, United Arab Emirates
2022.05 - 2023.04
- Enhanced guest satisfaction by promptly handling luggage during check-ins and check-outs.
- Handled transport arrangements like taxi bookings or shuttle services upon request from guests, adding convenience to their stay.
- Provided assistance to elderly or disabled guests, promoting inclusivity within the establishment.
- Offered detailed information about local attractions, contributing to enriched guest experiences.
- Kept accurate records of delivered items, avoiding any confusion or misplacement.
Bell Boy
IHG
Dubai, United Arab Emirates
2020.02 - 2021.01
Education
Intermediate in Commerce - Bussiness
Punjab University
Lahore Pakistan 2010.05 - 2012.05
Skills
- Reservation software expertise
- Front office operations
- Hospitality industry knowledge
- Staff training experience
- Time management expertise
- Customer relations
Languages
English
Advanced
Urdu
Native
Punjabi
Native
Hindi
Native
Affiliations
- Music
- Sightseeing
- Traveling
Accomplishments
I have Won Twice Employee of the Month in last 3 years.
References
References available upon request.
Work preference
Work Type
Full timeLocation preference
RemoteOn-siteTimeline
Front desk supervisor
Accor
2025.05 - Current
Front desk agent
Accor
2023.05 - 2025.04
Bell Boy
Accor
2022.05 - 2023.04
Bell Boy
IHG
2020.02 - 2021.01
Intermediate in Commerce - Bussiness
Punjab University
2010.05 - 2012.05