SYED AFTAB HUSSAIN
Sales and Customer Service Representative
DUBAI
Summary
I am a competent professional with a proven track record in E-Commerce Businesses and Sales. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my skills. My greatest passion in life is to use my technical knowledge to benefit other people and organizations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales- Quality Analyst
AMAZON DEVELOPMENT CENTER PVT LTD
04.2022 - 03.2023
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use selling strategies and apply best practices.
Customer Service Representative
AMAZON DEVELOPMENT CENTER PVT LTD
07.2020 - 04.2022
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Sales and Marketing. Customer representative
SAMURAI INFOTECH PVT LTD
11.2019 - 05.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Achieve consistent sales over time, even in periods of change in consumer interest.
- Create and deliver sales presentations that are compelling, accurate, and informative.
Education
BACHELOR OF COMPUTER APPLICATION -
IEC UNIVERSITY
06.2016 - 08.2019
High School Diploma -
SRI CHAITANIYA COLLEGE
06.2013 - 05.2015
Skills
Expertise in Communicationundefined
Accomplishments
- Resolved product issue through consumer testing.
- Was awarded best Employee award for Task management.
- Supervised new onboarding staff and process trained for production.
References
Sai Garlapati Kumar – Operation Manager at Amazon Development center Pvt Ltd
IN Ph: +91 7095890564
Mr. Pao Vang -– Operation Manager at Dynamic Training services Pvt Ltd
US Ph: +1 4048447377
Mr. David Bagwell – Former Foreign Trainer and Mentor guide
US Ph: +1 9613052603
ADDITIONAL INFORMATION
Passport Number: M7365434
Place of issue: Hyderabad, India
Mobile: +971 542455279
VISA EXPIRY DATE: 15th April 2023
Languages Known: English (Advanced)
Hindi, Urdu (Native)
Declaration:
I solemnly declare that the information stated above is true and correct to the best of my belief.
(Syed Aftab Hussain)
Timeline
Sales- Quality Analyst
AMAZON DEVELOPMENT CENTER PVT LTD
04.2022 - 03.2023
Customer Service Representative
AMAZON DEVELOPMENT CENTER PVT LTD
07.2020 - 04.2022
Sales and Marketing. Customer representative
SAMURAI INFOTECH PVT LTD
11.2019 - 05.2020
BACHELOR OF COMPUTER APPLICATION -
IEC UNIVERSITY
06.2016 - 08.2019
High School Diploma -
SRI CHAITANIYA COLLEGE
06.2013 - 05.2015
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