Syed Ahmed Hassan

Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
Maintained up-to-date knowledge of advancements in telecommunications technology, applying best practices to drive continuous improvement efforts.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Reduced downtime for clients by providing prompt troubleshooting and repair services for telecommunications equipment.
Coordinated installation of new users and relocations of existing users.
Installed, maintained and supported voice/data applications.
Initiated improvements to operational efficiency of network.
Adapted and modified standard techniques, procedures and criteria to solve complex problems.