Syed Ali Jaffar
Supply Chain
Dubai,UAE
Summary
Dedicated supply chain professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, having over 5 years of experience in FMCG with excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of post-secondary education
1
1
Language
Work History
Customer Service & Procurement Officer
IFFCO UAE
- To serve as single point of contact for order management for biggest customers of business, delivering 18000MT of fast moving consumer goods across GCC and Levant
- Job scope includes managing whole gamut of order management including planning, logistics arrange, export and legal documentation, shipping arrangement, warehouse coordination, production coordination and most importantly customer satisfaction management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Offered advice and assistance to customers, paying attention to special needs or wants
- Investigated and resolved accounting, service and delivery concerns
CUSTOMER SERVICE OFFICER, PROCUREMENT OFFICER
- Act as focal point of customer contact to plan & schedule orders
- To liaise with planning manager for timely production and availability of orders as per priority
- Obtain and evaluate all relevant information to handle and process delivery of orders
- Improved customer serviceability CFR (Case fill rate)/ OTIF from 55% to 97%
- To process sales order in Oracle (EBS)
- Liaise with shipping line, 3PL and warehouse staff to ensure timely delivery of orders for on average 15 export container and various local orders daily
- To liaise with finance for payment related issues
- To liaise with documentation team for preparation of English and Arabic export documents
- To scrutinize correctness of documents so that there are no issues for shipment clearance at destination
- To ensure corporate Supply chain and customer service SOPs are followed without compromise
- To ensure customer service KPIs are within target
- To monitor sales budget vs forecast vs actual sales and report for S&OP process to drive actions
- To ensure no demurrages are incurred for any order at destinations
- Maintain and provide daily contractual sales report to management
- Maintain weekly order tracking report for customer
- Process export documents for clearance of shipments
- Use tracking tools like log sheet to ensure tracking of orders and subsequent steps for each order
- To monitor and report freight and documentation cost to management and customers
- Maintain & share monthly shipment tracking report with customer
- Monthly Reconciliation of Movement Report
- Working with shipping line for vessel booking and container placing
- Improved On-Time in Full (OTIF) performance from ~55% to consistently maintained level of +92% as result of implementation of scheduling alignment and stability practices
- ESPONSIBILITIES, Responsible for procuring all Import procured RM & Packaging Material
- Monthly material review as per current stock and demand
- To assist planning manager and supply chain manager for monthly material review
- Receive PRs from planner validating and converting to POs
- Sourcing alternate suppliers as backup and ensure smooth supply
- To liaise with Dubai Municipality for clearance of shipment and clearance of blacklisted if any
- Aligning Dubai Municipality inspection at warehouse /bonded warehouse for all imports
- To scrutinize correctness of documents with respect of food regulations and local norms.
Supply Chain Executive
Abudhabi National Hotels & Compass
- Current
- To supervise order management, planning, procurement & logistics, manage contracts and to assist supply chain manager to drive supplicant strategy
- RESPONSIBILITIES:
- Managing tenders & contracts
- To prepare RFQ,RFP to launch tender
- Evaluating suppliers based on technical & commercial capabilities
- Reconciliation of rebate on monthly basis with contractual suppliers
- To work with 3PL to resolve supply related issues so that order fulfillment is not affected
- To maximize order fulfillment and first order availability by liaising with stakeholders involved including suppliers, units or management
- To coordinate for deliveries, order processing and tracking for ship-chandelling business
- To make and evaluate of price comparisons from suppliers
- To drive savings from suppliers for given categories of products
- To liaise with direct supplier and units to ensure that direct supplier delivers stock on time as per agreed lead-times
- To ensure that supply chain KPIs are with in targets
- Short expiry
- Expired stock
- Customer shortage
- Supplier performance
- OTIF
- SC savings
- Sales returns
- Order amendment
- Order variance
- To assist supply chain manager in resolving day to day operational issues
- To assist supply chain manager for supply chain projects
- To ensure dry, frozen cleaning service items’ orders of units are placed as per delivery schedule within agreed time
- To follow order acceptance notifications and resolving issues of units to get orders accepted
- To coordinate with distributor to offer swaps and alternatives for any shortages in orders received
- To align with distributor for short shelf life or slow-moving items and to get them pushed to units before expiry.
- Resolving day to day delivery issues in coordination with units and distributor
- To monitor amendments in orders placed and to ensure that those are minimum so planned inventory is not affected with excess or short stock
- To process ‘SKU Mods’ for new items, price updating, SKU delist, activation /deactivation etc.
- To upload SKU updating template in SAP
- To create SKU codes in SAP and coordinate with IT to execute creation
- To process MDM related requests in system and provide SKU Mode template for approvals
- To make sure that active SKUs in SAP tally with active SKUs in distributor system.
Education
MBA - Supply Chain
Szabist University
Dubai, UAE 04.2017 - Current
Bachelor - Commerce
University of Sindh
Pakistan, Sindh 01.2008 - 01.2010
Skills
Supply chain distribution
undefinedAdditional Information
- DOB: 11 September 1989
- Nationality : Pakistan
- UAE Driving License : 63640618
Timeline
MBA - Supply Chain
Szabist University
04.2017 - Current
Bachelor - Commerce
University of Sindh
01.2008 - 01.2010
Customer Service & Procurement Officer
IFFCO UAE
CUSTOMER SERVICE OFFICER, PROCUREMENT OFFICER
Supply Chain Executive
Abudhabi National Hotels & Compass
- Current
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