Syed Amir Ali Zaidi
Dubai,United Arab Emirates
Summary
Over 10 years' experience managing local & international markets in the fields of Project Management to Fraud Projection. Proven stakeholder engagement skills with the ability to work strategically with all stakeholders to achieve project & wider business objectives. I thrive on opportunities to work with the management team & my wider professional network to identify innovations & improvements to current business practices in order to achieve efficiencies, reduce cost, & sustain & improve revenue.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Head of Project Management Office
ROADS AND TRANSPORT AUTHORITY
Dubai, United Arab Emirates
02.2013 - Current
- Specialization: Strategic Planning, Program / Project Management,
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Project Portfolio & Operation Plan reflects the overall Organizational Strategy and the approved Directions of the Director General of RTA
- Built relationships with stakeholders through outstanding client management skills.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Chaired project governance reviews and resolved challenges.
- Developed analytics tools to track project progress and impact.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
Senior Fraud Specialist
HSBC BANK
Dubai, United Arab Emirates
02.2007 - 01.2013
- Planned, organized and implemented special projects to detect internal fraud.
- Monitored fraud trends and developed suitable deterring and detection methods.
- Answered public and organizational telephonic queries in line with policies and procedures.
- Collaborated with peers across service and external services to conclude investigations.
- Made recommendations to management on changes in procedures and processes to prevent future fraud incidents.
- Carried out investigations within prescribed time limits and set standards.
Senior Fraud Specialist
DUBAI BANK
Dubai, United Arab Emirates
11.2004 - 02.2007
- Planned, organized and implemented special projects to detect internal fraud.
- Monitored fraud trends and developed suitable deterring and detection methods.
- Answered public and organizational telephonic queries in line with policies and procedures.
- Collaborated with peers across service and external services to conclude investigations.
- Made recommendations to management on changes in procedures and processes to prevent future fraud incidents.
- Carried out investigations within prescribed time limits and set standards.
Senior Finance Officer
HSBC BANK
Dubai, United Arab Emirates
06.2001 - 11.2004
- Reconciliation of UAE and Areas Incoming /Outgoing Interchange
- Visa/MasterCard Files, processing of accounting entries and ensuring timelyreversal of related suspense and Card association settlement Nostroaccounts entries
- Detailed reconciliation of UAE and AREAS Incoming /Outgoing
- Visa/MasterCard Interchange files, processing of accounting entriesand advising the same to areas
- Clearing of outstanding on Incoming /Outgoing Interchange
- Visa/MasterCard Interchange settlement related Suspense and
- Card Association Settlement accounts
- Ensuring that Incoming Interchange file amounts are posted to cardaccounts and entries are extracted and posted to relatedsettlement accounts accurately
- Daily reporting of FCY Purchase & Sale figures to MEM treasury and
- MEM TCL for Cash Flow
- Management and ensuring same day posting of settlementaccounting entries in TPC at MEM NSC
- Advice Areas and forward schedules to CPD Finance Clerk-
- Operator for input of settlement accounting entries in TPP system
- Respond to Areas queries about Visa/MasterCard Interchangesettlement file entries
Manager of Business Development and Sales
INTERNATIONAL MARKETING COMMUNICATIONS
Dubai, United Arab Emirates
01.2000 - 12.2001
- Reviewed customer feedback to accurately identify areas of improvement.
- Developed new business opportunities that resulted in 48% company revenue growth.
- Drove business growth by producing and delivering robust account plans.
- Maintained profitability by supporting budgetary planning process and providing investment recommendations.
- Devised clear strategy on customer engagement, operational delivery and commercial excellence.
Education
Project Management Professional - Project Management
Project Management Institute
Higher National Diploma - Electronics & Electrical Engineering
Dubai Aviation College
Dubai 01.2020 - 07.2002
Diploma - Electronics & Communications Engineering
Emirates Aviation College
Dubai 01.1998 - 07.2000
Certificate of Higher Education - O Levels
The Cambridge High School
Dubai 06.1996 - 06.1998
Skills
- Project Management
- Project Strategy Development
- Stakeholder Management
- Business Improvement & Development
- Process & documentation
- High-value project management
- Lean Six Sigma
- Quality management
- Portfolio management
- Agile project management
- Productivity improvement
- Process improvement
- KPI review and management
- Sprint planning
- Purchasing and procurement
Languages
English
Advanced
Urdu
Advanced
Arabic
Elementary
Hindi
Advanced
Trainings & Certifications
- PMP - Project Management Professional
- Future Foresight
- PMI - Agile Certified Practitioner (PMI-ACP)
- PMP - Project Management Professional
- Think Like a Futurist
- The 7 Habits for Highly Effective People
- MS PowerPoint 2013 Advanced
- Business Report Writing
- Anti-Bribery & Corruption
- Compliance & Reputation Risk
- Anti-Money Laundering
- Business Continuity Awareness
- Information Security Risk
- IT Asset Management Awareness
- Operational Risk
- Information Security Risk & Privacy / Data Protection
- Sanctions Awareness
- Personal Internet Banking – Two Factor Authentication
- Problem Solving & Decision Making Program
- Quality Management & Internal Auditing (ISO 9001:2008)
Accomplishments
- Named Employee of the Year in 2010 in Roads & Transport Authority
- Projects Implemented:
2016
Top up through Banks
ACS Infrastructure Revamp and Active DR
NOL red ticket advertisement
Etihad Museum Ticketing
2017
nol Ticketing Strategy
Nol micropayment
eWallet for Individual Project
Dubai Municipality Project
RTA Loyalty program
Mobile Ticketing Based on HCE Technology
2018
Autonomous Aerial Vehicle
Implementation of nol acceptance at Sindagha Museum
nol Online Payments
nol Digital
Mobile Enhancement and NFC Payment
Quran Park - nol Implementation
nol Corporate Card
nol Top up Reseller
2019
RTA Loyalty Program Phase 2 and Phase 3
Key Management System Hardware Upgrade
Automatic Settlement and Refund Process for nol Card
Mobile Enhancement NFC – Phase 2
Access Control - Ladies Club
nol Digital – Phase 2
Upgrade of ACS IT Infrastructure
Future Partners - Expansion on Smart Gates
2020
nol Pass (SMS ticketing for Buses)
nol Micropayment Expansion
2021
nol Mobile ticketing (nol Pay - Phase 1)
(eNOC) Upgrade and Enhancement Project
Virtual desktop infrastructure
RTA GIS Platform Upgrade and Disaster Recovery
Implementation phase 2 EC3
Maximo enhancements and integration project
Software Asset Management -SAM (Phase 3)
2022
Knowledge and Innovation Management
Framework for Integrated Customer Insights (FICI) - Wave II
Development of Contract E-Signature
Upgrading Revenue Management System (RMS)
Upgrading Enterprise Integration Platform and Migration
2023
sTafteesh Upgrade
DR for Enterprise Integration Platform
Automation of Enterprise Sustainability Management Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Higher National Diploma - Electronics & Electrical Engineering
Dubai Aviation College
01.2020 - 07.2022
Head of Project Management Office
ROADS AND TRANSPORT AUTHORITY
02.2013 - Current
Senior Fraud Specialist
HSBC BANK
02.2007 - 01.2013
Senior Fraud Specialist
DUBAI BANK
11.2004 - 02.2007
Senior Finance Officer
HSBC BANK
06.2001 - 11.2004
Manager of Business Development and Sales
INTERNATIONAL MARKETING COMMUNICATIONS
01.2000 - 12.2001
Diploma - Electronics & Communications Engineering
Emirates Aviation College
01.1998 - 07.2000
Certificate of Higher Education - O Levels
The Cambridge High School
06.1996 - 06.1998
Project Management Professional - Project Management
Project Management Institute
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