Badminton
Syed Arsalan Rasheed
Account Manager
Dubai
Summary
Highly motivated and results-oriented professional with 5 years of experience in cybersecurity sales and customer service. Proven expertise in building and maintaining strong partner and customer relationships, understanding their needs, and delivering customized solutions. Exceptional communication, negotiation, and interpersonal skills that consistently drive customer satisfaction, foster long-term business relationships, and contribute to sales growth.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Account Manager- Sophos
Logicom
Dubai, United Arab Emirates
03.2024 - Current
- Managed and nurtured relationships with over 700 partners across the Gulf region, including the UAE, Oman, Bahrain, Qatar, and Kuwait, ensuring growth and product adoption.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Promoted Sophos cybersecurity & networking solutions, including MDR (Managed Detection and Response), XDR (Extended Detection and Response), Email Security, Device Encryption, Firewalls & Switches, and Access Points.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Organized and led partner events such as roundtable conferences, hands-on training sessions for partner pre-sales teams, and Callout Days to enhance product knowledge and foster stronger partner collaboration.
- Played a critical role in partner enablement, improving sales performance and customer satisfaction across the Gulf region.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Handled the complete sales cycle, from quotation and proposal development to closing deals and collection, ensuring seamless execution and timely payments.
Channel Account Manager
Channel Next FZCO
Dubai, United Arab Emirates
04.2022 - 02.2024
- Managing Solution as SME and driving targets for sales and getting new logos onboarded, Subject Matter Expert for Technologies in Email Security, EDR, PAM
- VA&Patch Management, SIEM Maintaining CRM very closely with channel partners and allowing them to get enabled on latest technologies and grow their services
- Scheduling Webinars, round table conferences and partner/customer events to generate new requirements and informing ecosystem of current challenges with solutions for same
- Maintain good partner Network of 20+ enabled on each of solution in portfolio
- Have been able to crack market with new solutions and bring good business to them
- Have given first level of demos for customers so that sales cycle reduces as well as dependency on technical team
- Expertise on demos and also provide Partner trainings
- Coordinated sales activities with partners and resellers to identify and close new business
Techno Commercial Consultant
Netpoleons India
Bangalore, India
02.2020 - 03.2022
- Subject Matter Expert for products like Everest IMS, Kaspersky, Cofense, A10
- Networks, Handling PAN India role for Products in different technologies where different interpersonal skills and technical ones are being focused Gained Expertise in Technologies like EDR, NMS, SIEM, NDR, IAM Have Been able to manage PAN India roles Single handedly and offering best solutions to the challenges faced by Customers
- Worked on RFP Tenders team for stitching solutions for requirements Technical Strength in Carrying out POC’s Expertise on Technical demos and also provide Partner trainings Worked on SoC and SIEM product like Logrhythm and completed certification for the same Worked on SDWAN Product like SilverPeak-Aruba and completed the certification for the same Worked on NGFW Product like Hillstone Networks and completed the certification for the same
Corporate Trainer
GIT Academy
Bangalore, India
08.2019 - 01.2020
- Handled training on topics for the basic networking technologies and concepts Trained on concepts of CCNA and was able to help them clear the exams
- Gave training on every pain point faced and worked flexibly with interpersonal skills.
Education
Bachelor of Engineering - Electronics And Communications Engineering
MVJ College Of Engineering
Bangalore, India 04.2001 -
Skills
Customer relations
Sales expertise
Revenue generation
Strategic planning
Partnership development
Excellent negotiation skills
Excellent Communication
Accomplishments
- Secured major client logos across both the private and government sectors, significantly expanding the client base and increasing revenue potential.
- Successfully organized and executed events with partners, providing hands-on training sessions and enabling them with in-depth knowledge of Sophos technologies, resulting in improved product adoption and partner performance.
- Expanded partner network to over 700+ partners across the Gulf region, fostering strong relationships and driving significant growth in sales and market reach.
Certification
Cisco Certified Network Associate
Interests
Swimming
Trekking
Timeline
Account Manager- Sophos
Logicom
03.2024 - Current
Channel Account Manager
Channel Next FZCO
04.2022 - 02.2024
Cisco Certified Network Associate
02-2021
Techno Commercial Consultant
Netpoleons India
02.2020 - 03.2022
Corporate Trainer
GIT Academy
08.2019 - 01.2020
Bachelor of Engineering - Electronics And Communications Engineering
MVJ College Of Engineering
04.2001 -