Syed Asif Hussain
Dubai
Summary
Dedicated techno-functional specialist with a proven track record of resolving complex technical and functional issues, specializing in implementation and support of transactional banking, cash management, trade finance and payments systems. Skilled in troubleshooting software problems, implementing new technologies, and providing technical support to business users. Experience in specific areas, such as digital banking, payment processing, etc. And a commitment to delivering high-quality IT solutions.
Overview
19
19
years of professional experience
Work History
Operations Lead
EmiratesNBD
Dubai
01.2022 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Actively participating in planning sessions for new projects or initiatives.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Performing root cause analysis of any problems encountered in operations.
- Resolving escalated issues involving customers, vendors or employees.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
Application Support Specialist
EmiratesNBD
Dubai
09.2018 - 01.2022
- Identified root causes of application errors and implemented solutions to prevent recurrence.
- Developed scripts to automate routine tasks and improve system performance.
- Assisted in developing strategies for improving user experience with existing applications.
- Resolved user inquiries related to software applications via telephone and email.
- Monitored the performance of multiple web-based applications to ensure optimal operation.
- Interfaced with third party vendors when necessary for resolution of escalated issues.
- Collaborated with cross-functional teams on product development initiatives.
Software Delivery Lead
Cordis Technology LLC
Dubai
03.2016 - 09.2018
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified gaps between current state and desired future state operations.
- Provided technical support during user acceptance testing cycles.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Translated user needs into actionable items that could be addressed by IT teams.
- Assisted in developing training materials for internal staff on new products or services.
Software Developer
Unique Solutions ITS
Dubai
12.2012 - 01.2016
- Optimized program performance by analyzing code and making changes as needed.
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
- Debugged code to identify errors and fix them efficiently.
- Integrated object-oriented design and development techniques into projects to support usability goals.
Startup Founder
Yewes Software Pvt Ltd.
New Delhi
08.2009 - 10.2012
- Built a team of professionals with diverse skill sets.
- Managed daily operations of the company including staff recruitment and training.
- Participated in networking events to build relationships with potential partners or customers.
- Provided oversight on product development initiatives from concept to completion.
Startup Founder
Oglacs Software Private Limited
New Delhi
03.2008 - 09.2011
- Built a team of professionals with diverse skill sets.
- Managed daily operations of the company including staff recruitment and training.
- Created a website and social media presence to promote the startup.
- Developed business plan to launch startup venture.
- Negotiated contracts with vendors for resources needed for the startup.
Software Developer
Computer Sciences Corporation India Pvt ltd.
Noida
12.2006 - 04.2009
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Provided technical support for users of the software system.
- Debugged code to identify errors and fix them efficiently.
- Collaborated with team members to ensure successful project completion.
- Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jamia Millia Islamia
New Delhi, Indai08-2005
Skills
- Process improvement
- Data analysis
- Root cause analysis
- Resource allocation
- Team leadership
- Stakeholder collaboration
- Training development
- Cross-functional teamwork
- Problem solving
- Root-cause analysis
- Requirements Gathering
Timeline
Operations Lead
EmiratesNBD
01.2022 - Current
Application Support Specialist
EmiratesNBD
09.2018 - 01.2022
Software Delivery Lead
Cordis Technology LLC
03.2016 - 09.2018
Software Developer
Unique Solutions ITS
12.2012 - 01.2016
Startup Founder
Yewes Software Pvt Ltd.
08.2009 - 10.2012
Startup Founder
Oglacs Software Private Limited
03.2008 - 09.2011
Software Developer
Computer Sciences Corporation India Pvt ltd.
12.2006 - 04.2009
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jamia Millia Islamia
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