SYED AWAD
System Engineer / IT Desktop Support
Summary
Driven Systems Administrator with years of experience in software implementation and maintenance . Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
System Administrator
Getinge Group Middle East
Dubai
2022.02 - Current
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Introduced management tools to create and manage virtual server computing environment.
- Provisioned new software and hardware for use, following established security policies.
- Installed and configured network printers and other peripheral devices.
- Researched and recommended new technologies and strategies for improving system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
IT Support Specialist
Getinge Group Middle East
Dubai
2018.10 - 2022.02
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees.
- Keeping up with all asset records and equipment inventory.
- While moving office, the new server is being set up and configured. With racking in the rack as well as installation configuration of the firewall and router.
- Created new users and changed any information on the Avaya telephone manager system.
- Keeping track of users in accordance with the tickets logged and closing the tickets without violating SLA.
Desktop Support Analyst
Abbott Laboratories
Dubai
2018.03 - 2018.06
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Provided on-site and remote technical support to users.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Upgrading the computer's hardware as necessary, for as by adding more memory or a larger hard drive.
- Imaging, setting up, deploying, and troubleshooting of new and replacement desktops and laptops using Microsoft Windows 10 and Windows 7.
Technical Support Engineer
Tagit RFID Solutions
Dubai
2016.03 - 2018.01
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Documented faults and bugs for referral to development staff for use in updates.
- Maintained response times to support business continuity.
- Work in coordination with the Egypt-based team to install RFID security gates and set up the anti-theft system. CAT6 cable termination for IP-based devices.
- Upgrading the firmware of the RFID Zebra Printer and Troubleshooting including the maintenance.
Education
Master of Technology - Electronics And Communications Engineering
Srinivas Institute of Technology
India 2013.09 - 2015.09
Skills
File system administration
undefinedCertification
Azure Administrator Associate
Azure Administrator Associate
Microsoft Certified : Azure Administrator Associate valid for a year achieved on 15th April 2023
Timeline
Azure Administrator Associate
2023-04
System Administrator
Getinge Group Middle East
2022.02 - Current
IT Support Specialist
Getinge Group Middle East
2018.10 - 2022.02
Desktop Support Analyst
Abbott Laboratories
2018.03 - 2018.06
Technical Support Engineer
Tagit RFID Solutions
2016.03 - 2018.01
Master of Technology - Electronics And Communications Engineering
Srinivas Institute of Technology
2013.09 - 2015.09
Similar Profiles
Meshal Al-KhabtiMeshal Al-Khabti
HR executive at Arena Group - Europe, Middle East & Asia | AmericHR executive at Arena Group - Europe, Middle East & Asia | Americ
Ashish GosainAshish Gosain
Senior Content Associate at Adecco Middle East LLC (Client: Americana Group)Senior Content Associate at Adecco Middle East LLC (Client: Americana Group)
MOHAMMAD RIAZMOHAMMAD RIAZ
Senior System Administrator at Worldwide Oilfield Machines Group Middle EastSenior System Administrator at Worldwide Oilfield Machines Group Middle East