Syed Bakhtawar Hussain Shah

Central Park Towers-DIFC, Project

• Delivered premium concierge services in a luxury residential community, ensuring high resident satisfaction.
• Managed guest and resident check-in/check-out processes, including short-term and hotel apartment stays.
• Handled reservations, service requests, and daily operations with efficiency and professionalism.
• Coordinated with security, housekeeping, and maintenance teams to ensure seamless operations.
• Maintained accurate records and managed visitor access through VMS, ensuring compliance and security.

Emaar Properties Project

• Provided exceptional concierge services to residents of a high-end residential building within the ensuring a premium living experience.
• Assisted with daily requests, including managing reservations, coordinating housekeeping services, and handling maintenance issues promptly.
• Acted as the first point of contact for residents, addressing inquiries and concerns with professionalism and efficiency.
• Managed guest and visitor registration using the VMS portal, ensuring accurate access control and delivering a seamless customer experience.
• Ensured smooth communication between residents and management, resolving any issues or complaints with a focus on customer satisfaction.
• Maintained detailed records of requests, services provided, and resident interactions, ensuring accuracy and confidentiality.
• Worked closely with security and maintenance teams to ensure a safe, clean, and well-functioning environment for all residents.

• Delivered exceptional guest service by managing check-in/check-out processes, addressing inquiries, and ensuring personalized guest experiences.
• Resolved guest complaints and service issues promptly, maintaining positive relationships and ensuring high guest satisfaction scores.
• Managed reservations through phone, email, and online booking systems with 100% accuracy and efficiency.
• Coordinated with Front Office, Housekeeping, and Sales teams to ensure smooth check-in and guest experience.
• Maintained accurate guest records in PMS/CRM systems and generated daily reservation and occupancy reports.
• Provided Concierge support with travel, dining, and local recommendation, improving guest experience.

• Resolved high-volume inbound customer queries (prepaid & postpaid) via helpline, ensuring quick and accurate solutions.
• Delivered professional, empathetic, and polite communication, improving customer satisfaction and loyalty.
• Handled escalated and hyper customers effectively by adapting tone and approach, diffusing conflict, and maintaining service quality.
• Consistently met call quality, handling time, and First Call Resolution (FCR) targets as per company standards.
• Managed large call traffic while maintaining accuracy and compliance with organizational policies.
• Awarded Employee of the Month for consistent performance.

• Maintained accurate student records and documentation, ensuring confidentiality and compliance with institutional policies.
• Managed and updated Day Book and ledgers, supporting smooth financial and administrative operations.
• Coordinated and implemented academic schedules and timetables, ensuring proper resource allocation.
• Performed general administrative and computer-based tasks, including data entry, reporting, and record management.
• Improved customer satisfaction by managing complaints effectively.